The Top 5 Security Features of a Hosted VoIP Phone System

When looking at the advantages of a hosted VoIP phone system vs. a traditional phone system, the discussion typically focuses on aspects such as cost savings, scalability, mobility and advanced calling features. 

And while these aspects are indeed compelling – and convincing as well – there is another, arguably less well-known characteristic of a hosted VoIP phone system that should certainly be part of this discussion: security. 

Below, we highlight 5 security features of a hosted VoIP phone system that help make it a transformative, game-changing telecommunication solution for businesses of all sizes - from startups to enterprises.

5 Critical Hosted VoIP Security Features:

1. Hosted VoIP is Run on Private & Secure Networks

Contrary to what some people believe, hosted VoIP systems are not run on the public internet. Rather, they are managed on private and highly secure data networks, which are protected by end-to-end encryption mechanisms (e.g. Transport Layer Security/TLS and Secure RTP for transmitting media). Furthermore, all security patches are automatically applied. 

2. 24/7 Monitoring

Hosted VoIP systems are monitored 24/7 by cloud phone providers and continuously tested to ensure security and integrity. If there is any threat or vulnerability – actual or potential, and however caused – alarms are automatically triggered, and the issue is immediately and thoroughly investigated by expert staff. 

3. Granular Security Controls 

In addition to the provider-level security features and mechanisms noted above, hosted VoIP phone systems empower businesses with granular security controls. As such, businesses can grant various levels of access to different users/groups and establish permissions on everything from maximum time per call, geographic calling restrictions, and so on.  

4. Password Protection

While it may not seem as “high tech” as the other security features on this list, it is nevertheless important to note that hosted VoIP systems have robust password protection for managed routers, as well as for web-based dashboard access. Even users who have been granted permission to access these controls will need to correctly enter the strong password. What’s more, all access and actions are automatically tracked for security and audit trail purposes.

5. Business Continuity  

With an on-site PBX, a power outage is all it takes to render the system offline and turn into a gaping security vulnerability. However, hosted VoIP phone systems have multiple levels of redundancy to keep communications online and functional - and businesses and employees safe - in the event of power outage, natural disaster or malicious attack. 

Learn More

To learn more about the security features of a hosted VoIP phone system, as well as the other key advantages that make it a categorically superior solution than a traditional “copper wire” phone system, contact Votacall today. Your consultation with us is always free.