Votacall Blog

How a VoIP System Solves Common Call Center Problems

In theory, a call center is supposed to improve efficiency, customer service and productivity, while it lowers both labor and operational costs. However, many businesses ...
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How Hosted Call Center Reporting Improves Employee Performance

One of the most important – and also the most widely discussed – reasons that organizations switch to a hosted call center is to generate substantial, ongoing ...
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4 Call Center Tools that Dramatically Improve Call Routing

One of the most important performance metrics that call centers must carefully monitor and continuously improve is first call response (FCR). This refers to the call ...
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How to Boost Call Center Productivity with a Hosted Call Center

Businesses that use call centers to serve customers are constantly searching for ways to “do more with less”. And a growing number of them are discovering that the ...
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What You Need to Know About TSR Call Recording for Your Hosted VoIP ...

  • Votacall
  • 02.05.2016
  • VoIP
At Votacall, we serve clients across all industries and sectors, including those that need to implement and support a cost-effective, customer-centric call center (or ...
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A Basic Primer on Hosted VoIP System Recording Laws

One of the most valuable and important features of a hosted VoIP system, is that it allows businesses to record calls for various purposes, such as training, quality ...
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Votacall Hosted Call Center

4/18/12 - Votacall Hosted VoIP Call Center - Boston, Massachusetts - Votacall is pleased to announce enhancements to the Votacall Hosted Call Center suite. Votacall has ...
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