When most patients think of healthcare organizations, they think of their interaction with nurses, doctors, and other clinical care specialists. However, there is an essential back-end that provides the foundation and infrastructure for “good health to happen” — and a major piece of this operational puzzle is billing.
Below, we highlight 4 ways that a state-of-the-art VoIP phone system improves billing processes for healthcare organizations, so they can improve efficiency, ensure quality, meet standards, and carry out their critical work in communities and cities across the country:
1. Access Real-Time Caller Account Information
With a VoIP phone system, billing department staff automatically access (non-clinical) information when patients call to inquire about their account. This not only supports service delivery standards since staff have the information they need in front of them vs. having to search for it, but it enables healthcare organizations to priorities calls in the queue. For example, during peak calling periods patients with significant overdue accounts (as defined by amount, duration, or both) can have their calls answered before patients with less significantly overdue accounts.
2. Automatic Reminder Calls for Overdue Accounts
Instead of manually calling patients with overdue accounts, a VoIP phone system enables healthcare organizations to automate calls based on pre-set parameters. For example, patients with significant overdue accounts more than 30 or 60 days can receive a more formal “your attention is immediately required” call, while those with less significant overdue accounts less than 30 days can receive a less formal “this is a friendly reminder” call.
3. Use IVR to Facilitate Payments
A VoIP phone system can be customized with an integrated voice response (IVR) system to facilitate payments over-the-phone — which not only makes things simpler and easier for patients, but encourages payment since there is no need to log into their online banking account, or remember to mail a check. What’s more, payments can be received 24/7/365.
4. Generate Appoint Reminders
As all health care professionals would agree, the best way to achieve good health is through prevention rather than treatment. In the same light, healthcare organizations can use a VoIP phone system to automatically generate appointment reminders, which cut down on the number of no-shows— which eliminates the need to bill patients (and struggle to collect payment!).
To learn more about how a VoIP phone system will measurably and sustainable improve billing processes in your healthcare organization — as well as other key administrative and operational functions such as registration — contact the Votacall team today. Your consultation with us is free.
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