VoIP Not Working? 5 Solutions to Common Phone Problems

Posted by Ed Lennon on Oct 29, 2018 10:30:00 AM

voip not workingThere’s nothing more frustrating than dealing with technical difficulties during a busy workday. Dropped phone calls, slow loading times, and other tech communications issues can grind your team’s progress to a halt and affect your employees’ ability to interact with clients and close deals. While VoIP systems are extremely reliable, companies that use them may experience performance issues from time to time. If you’ve recently had trouble receiving calls using VoIP phones, if the call quality has deteriorated, or if you just can’t get your system to work, then this blog is for you. Here are five ways you can fix common VoIP problems and get your team back on track:

Check Outlets and Routers

Most of the time, the simplest answer to a tech problem is also the correct one. As such, double check all of your outlets and ensure that all electric devices are plugged in and operating. The same goes for ethernet cables. Even if you think everything is connected, look again to make sure.

Inspect Internet Connection

A shoddy internet connection is one of the few things that can derail a Hosted VoIP system. Lack of bandwidth can cause all sorts of issues like latency, jitter, and other echo on phone calls. And without any internet connection at all, your phone may not even have a dial tone. In terms of hardware, inspect your router and other devices to see if you have a working internet connection. If that’s not a problem, then your bandwidth may be to blame. Operating on a public network –– as opposed to a private one just for your business –– could hamper your system’s performance due to increased traffic.

Check Phones and Other Hardware

Though unlikely, it is possible for older pieces of hardware to malfunction after years of use. However, it’s more plausible that your phone has simply lost its battery charge, which will cause the line to go dead. In addition, always take a second to ensure you haven’t accidentally lowered the volume on your device either.

Adjust VoIP Settings

Business owners can mitigate against potential VoIP problems and ensure high call quality by prioritizing VoIP service across their network. There are a number of ways to do this including: bandwidth reservation, class of service, type of service, policy-based network management, and multi-protocol label switching. This level of prioritization can be pre-programmed in your VoIP Managed Router to ensure that best practices of followed.

Furthermore, the SIP ALG feature on your broadband connection may also cause problems like dropped calls. Fortunately, you can always turn it off as well.

Talk to Your Provider

If all else fails, you should never hesitate to call your VoIP vendor and ask for technical support. Plus, there’s a chance that your issues is part of a wider problem that they’re already working to solve. At the end of the day, all tech upgrades are susceptible to the odd mishap. Yet, the best VoIP providers reduce those mistakes and quickly address problems when they do occur. Contact the Votacall team today and see how our customer service sets us apart from our competitors! Plus, to get a deeper understanding of VoIP technology (beyond the myths and misinformation) download our free eBook here:

Debunking Hosted VoIP Myths eBook download

Topics: hosted voip problems

Subscribe to Email Updates

Recent Posts