The need to identify and exploit innovation is certainly not limited to retailers, manufacturers, wholesalers and other businesses: it is a mission-critical objective for organizations in the healthcare industry, from small firms and practices, to large healthcare networks and hospitals. And that is where VoIP phone systems make a significant — and in many cases, transformative — difference.
Below, we highlight 5 ways that VoIP phone systems drive innovation in the healthcare industry:
1. Connecting with Patients
VoIP phone systems feature secure video conferencing, which enables physicians and other healthcare professionals (e.g. therapists, support workers, etc.), to connect face-to-face with patients. Aside from the substantial cost savings, video conferencing is viewed by many patients — particularly the elderly, infirmed, and those recently discharged from the hospital — as extremely convenient and patient-centric.
2. Connecting Experts and Specialists
Just as how VoIP phone systems can easily, cost-effectively and conveniently connect physicians with patients, they also connect experts and specialists anywhere in the world. Conversations can be one-on-one, or conference calls that involve a few, dozens, hundreds or even thousands of participants.
3. Automatic Appointment Reminders
One of the biggest cost drains for healthcare organizations is when patients miss appointments. And when these patients receive a bill for a missed appointment, it could trigger confrontation — and ultimately result in losing a patient from the roster. VoIP phone systems can be easily configured to automatically call and/or text patients prior to their appointment (e.g. a week, a day, etc.), which reduces the likelihood that they’ll forget.
4. Improved Collections
VoIP phone systems streamline collections by automatically calling delinquent accounts, and facilitating payments over-the-phone by credit card. This frees up collections teams to spend their time on escalated issues vs. routine clerical tasks.
5. Facilitating Collaboration
Healthcare organizations often have team members spread out across different buildings and offices. VoIP phone systems bring everyone together on a shared, centralized platform so they can access group calendars, exchange instant messages, check status in real-time (e.g. available, on the phone, away from desk, and so on), and one-click connect for phone or video calls.
And speaking of calls: there are no long-distance fees, and all calls to/from users of the same VoIP phone system network are free.
To learn more about how VoIP phone systems drive innovation in healthcare organizations, contact the Votacall team today. Your consultation with us is free.