In business schools and MBA programs around the world, legions of students are learning how to wrap their heads around high-profile, mission-critical corporate challenges like financing M&As, launching IPOs, leveraging debt to optimize cash flow, conducting micro-targeted market research to exploit new opportunities, and the list goes on.
However, while these challenges certainly need to be solved competently and effectively, in the “real world,” many of the problems that businesses face are more down-to-earth and pragmatic. This doesn’t make them trivial, minor or inconsequential. On the contrary, solving these “everyday problems” combine to make the difference between businesses that succeed and thrive, one those struggles to survive.
Considering this, here are 3 VoIP solutions to everyday business problems that, in the big picture, are as important as skillfully launching an IPO or addressing any other mission-critical challenge:
Problem #1: Customers, partners and other key stakeholders are frustrated when calls go to voicemail.
How VoIP Solutions Close the Gap: With VoIP, businesses can dramatically reduce — if not eliminate — the number of calls that go to voicemail. There are four built-in strategies to make this happen.
- Businesses can have any/all employees install a free app on their smartphone (even if the device is personally-owned and not corporately-supplied), and receive calls anytime or anywhere.
- Any/all employees can easily forward incoming calls to any other number, such their home landline, or to a call center that can be located anywhere — including virtually (i.e. call center reps/agents can be working out a home office).
- Businesses can easily configure hunt groups and ring groups. Hunt groups ring select phones in succession. Ring groups ring select phones concurrently. Both configurations increase the chances of calls being answered.
- Businesses can create (and easily change) auto-attendant greetings that help callers self-select the right individual, team or department. Or at the very least, callers who reach out after normal business hours can be told via the auto-attendant that their call will go to voicemail, but will be returned as soon as possible the next business day. This can significantly dial down frustration levels, since callers expect to go to voicemail and are told in advance why this is necessary (because the business is closed for the day).
Problem #2: Teams are using disparate systems to connect.
How VoIP Solutions Close the Gap: A VoIP system connects all team members — including remote workers — on a centralized, cloud-based platform. As a result, team members can immediately identify their colleagues’ status (e.g. available, away from their desk, on a call, etc.), and both send/receive instant messages. They can also access individual and group calendars to efficiently schedule meetings vs. send dozens of emails back-and-forth seeing who’s available and who isn’t. What’s more, team members can call each other using the system for free, regardless of where they’re located. For example, an employee in Boston can chat (voice or web) with an employee in Sydney, Australia or Tokyo, Japan for as long as they wish, and it will never show up on the bill.
And while all of this connectivity is happening, managers can access a full range of reports to track metrics and KPIs for quality, efficiency, compliance and performance management purposes.
Problem #3: Businesses need to spend more “face time” with prospects and customers, but the logistics and costs make it prohibitive.
How VoIP Solutions Close the Gap: On today’s hyper-competitive business landscape, customer experience is emerging as the number one brand differentiator — and that means leaning forward and personalizing the business relationship is more important than ever.
For many businesses — and most small businesses — physically meeting all prospects and clients is a lofty ideal, but a practical impossibility. There aren’t enough hours in the day, or dollars in the budget. That’s where a VoIP phone system’s web conferencing feature changes the game.
From their office — or through their laptop or smartphone if they’re on the road — employees can connect through the web and provide essential face-time, but without having to physically meet in-person. It’s a win for businesses, as well as prospects and customers who save time and money (travel costs, opportunity costs, etc.) as well.
The Bottom Line
To learn more VoIP phone solutions to everyday business problems — which ultimately add up to sustained success, growth and profitability — contact the Votacall team today. Your consultation with us is free.
For more information on hosted VoIP phone systems and the truth behind common myths, download our FREE eBook: