Royal Flush partners with Votacall to deploy three AI agents designed to solve real-world business challenges.
For Royal Flush Toilet & Fence, customer service is at the center of the business.
The company has built its reputation by providing reliable portable restroom and temporary fencing services while delivering the responsive, personal service its customers expect. As Royal Flush has grown, however, so has the volume of phone calls required to support its customers and generate new business.
Calls come in at all hours. Customers need to schedule pickups. Prospective customers want quotes — often with pricing that depends on several different factors.
For Royal Flush, the challenge wasn't simply handling more calls. It was finding a better way to manage those calls without adding more work for employees or sacrificing the customer experience.
That's why Royal Flush turned to Votacall.
Together, Royal Flush and Votacall identified three specific areas where AI could make an immediate impact and implemented three specialized AI agents, each designed to solve a different business challenge.
For a potential Royal Flush customer, a missed call can mean a lost sale.
If someone needs portable restrooms for a construction project, wedding, party or event, they're likely calling multiple companies. If Royal Flush didn't answer, that potential customer could simply move on to the next provider.
That has changed with Votacall's AI agent.
Now, when a potential customer calls after hours and the Royal Flush team isn't available, the AI agent can answer the call, provide the appropriate information and engage with the prospect.
Most importantly, the customer doesn't have to leave the conversation and call someone else.
The AI agent captures the opportunity and gathers the information Royal Flush needs to follow up, helping turn what was once a missed call into a potential new customer.
For a growing business, that can have a significant impact.
Instead of:
Missed call → lost opportunity
Royal Flush now has:
Customer calls → AI answers → information provided → customer captured → opportunity preserved
Pickup requests are another area where Royal Flush saw an opportunity to use AI to make its business more efficient.
Previously, an employee needed to answer calls from customers requesting a portable restroom pickup, gather the necessary information, coordinate the request and make sure the appropriate person knew what needed to happen.
That process took valuable employee time.
Now, Royal Flush has a dedicated AI Pickup Agent.
The agent can handle the pickup request from start to finish.
It can communicate with the customer, gather the necessary information, coordinate the pickup, schedule the service and send a task to the appropriate person or team.
The result is a much more efficient workflow — and employees no longer have to spend their time manually coordinating routine pickup requests.
The AI handles the process. The Royal Flush team handles the service.
This allows employees to focus on the work that requires their expertise while the AI takes care of the repetitive administrative steps.
One of the most important parts of the customer journey is also one of the most time-consuming: getting a quote.
Royal Flush customers can have very different requirements. Pricing can depend on factors such as the number and size of units, location, rental duration and other service requirements.
In the past, a prospective customer would call Royal Flush, an employee would gather the information, calculate the appropriate pricing and provide a quote.
Now, the process can happen much faster.
Royal Flush's AI Sales Agent can speak directly with a prospective customer, gather the information necessary to determine the appropriate pricing and provide a sales quote.
But it doesn't stop there.
The AI can also follow up with a written quote, giving the prospect something they can review and use to move forward with the purchase.
That means Royal Flush can respond to sales opportunities quickly — even when an employee isn't immediately available.
And speed matters.
When a customer is calling for a quote, they're often comparing multiple providers. Being able to provide the information they need immediately can help Royal Flush stay in the conversation and increase the likelihood of winning the business.
What makes the Royal Flush implementation different is that AI wasn't added simply because it was the latest technology.
It was implemented to solve specific business problems.
Royal Flush identified three areas where traditional processes were creating missed opportunities or unnecessary work:
Missed calls were potentially costing the company new customers.
Pickup requests were taking employees away from other responsibilities.
Sales quotes required employees to spend time gathering information and calculating pricing for each opportunity.
Votacall helped Royal Flush address each challenge with a dedicated AI agent.
The result is a communications platform that can help Royal Flush capture more opportunities, automate routine processes and respond to customers faster.
For Royal Flush, AI isn't about replacing the people who make the company successful.
It's about giving those people better tools.
The AI agents handle specific, repeatable tasks so employees can spend more time doing what people do best — providing excellent service, solving problems and taking care of customers.
That distinction is important.
AI isn't replacing the Royal Flush customer experience. It's helping Royal Flush scale it.
Royal Flush's experience demonstrates what is possible when AI is applied to real business challenges.
A phone call that once went unanswered can now become a captured sales opportunity.
A pickup request that once required employee involvement can now be handled automatically from beginning to end.
A quote that once required an employee to stop what they were doing can now be generated by an AI agent and followed by a written quote.
Three problems.
Three AI agents.
One smarter communications strategy.
As Royal Flush continues to grow, Votacall's AI solutions give the company the ability to work smarter, respond faster and capture more business — without simply adding more people to handle the phones.
Royal Flush Toilet & Fence is a portable restroom and temporary fencing company serving customers throughout the Las Vegas and Phoenix markets. The company provides portable toilets, luxury restroom trailers, handwashing stations, holding tanks and temporary fencing for construction sites, private events, weddings, festivals, sporting events and more.
Founded in 2019, Royal Flush has grown from its first 15 portable toilets into a rapidly growing operation serving hundreds of units each week.