For a growing, multi-location retail business, the phone system needs to do more than simply make and receive calls. It needs to keep employees connected, help customers reach the right store or department, and give the business a reliable communications solution that can grow with it.
For Mountain Hardware & Sports, upgrading its phone system was an opportunity to do exactly that.
With multiple locations serving customers throughout the Truckee, California area and beyond, Mountain Hardware & Sports needed a modern VoIP phone solution that could connect its stores, simplify management, provide dependable support, and help reduce its overall telecommunications expenses.
After evaluating its needs, Mountain Hardware & Sports selected Votacall.
A Phone System Built for a Multi-Location Business
Mountain Hardware & Sports has built its business around serving local communities and providing exceptional customer service. As the company grew, maintaining effective communication between locations became increasingly important.
The company needed a phone system that could help its stores operate as one connected organization rather than as separate locations.
With Votacall's cloud-based VoIP solution, employees across locations can communicate using a centralized phone system. This creates a more consistent experience for employees and customers while making it easier for the business to manage its communications.
Instead of maintaining separate phone systems at each location, Mountain Hardware & Sports now has a solution designed to connect its stores and provide the flexibility a growing retail organization needs.
Why Mountain Hardware & Sports Decided to Upgrade
For many businesses, upgrading a phone system isn't simply about getting new phones. It's about eliminating the limitations of an older system and finding a better way to manage business communications.
Mountain Hardware & Sports was looking for a solution that would:
Votacall checked all of those boxes.
Connecting Stores With One Cloud-Based Phone System
One of the biggest advantages of moving to a cloud phone system is the ability to connect multiple locations through a single platform.
For a business like Mountain Hardware & Sports, that means employees aren't working with disconnected phone systems at each store. Instead, locations can operate as part of one unified communications environment.
That makes it easier for employees to communicate internally and gives the business greater flexibility when managing extensions, call routing, and other phone system features.
For a multi-location retailer, that connectivity can make a meaningful difference in day-to-day operations.
24x7 U.S.-Based Support
Technology is only valuable when you can count on it.
That's why Mountain Hardware & Sports also valued Votacall's 24x7 U.S.-based support.
Retail businesses don't operate on a traditional 9-to-5 schedule. Stores can be busy early in the morning, evenings, and weekends. When a phone system needs attention, waiting until the next business day isn't always an option.
Votacall's support team is available around the clock to troubleshoot issues and make programming changes, giving Mountain Hardware & Sports access to real people when they need assistance.
It's one more way Votacall helps businesses focus on running their business instead of managing their phone system.
Onsite Installation From Start to Finish
Another important part of the decision was Votacall's onsite installation and implementation.
Switching phone systems across multiple retail locations can be complicated. Employees shouldn't have to figure out how to install, configure, and test a new phone system on their own.
Votacall handles the implementation process from start to finish, including onsite installation. The goal is simple: make the transition to the new phone system as seamless as possible and ensure the system is configured around the customer's needs.
For Mountain Hardware & Sports, having Votacall's team there to handle the installation provided an added level of confidence throughout the upgrade.
Lower Expenses Without Sacrificing Service
A phone system upgrade also needs to make financial sense.
Mountain Hardware & Sports was looking for an opportunity to lower its telecommunications expenses while improving its technology and support. By moving to Votacall's VoIP platform, the company was able to address both goals.
Votacall's approach combines the phone system, service, support, and ongoing management into one solution. That can help businesses eliminate unnecessary complexity and gain a clearer understanding of what they're paying for.
For Mountain Hardware & Sports, the result was a more modern phone system designed to better support its stores—while also helping lower the cost of its telecommunications.
A Better Phone System for a Growing Business
At Votacall, we believe a business phone provider should be more than someone who sends a monthly bill.
Businesses need a partner that understands how they operate, helps them implement the right technology, and remains available after the installation is complete.
Mountain Hardware & Sports chose Votacall because it needed more than a new phone system. It needed a communications partner that could help connect its locations, support its employees, simplify its technology, and control costs.
That's what Votacall was built to do.
The efficient and knowledgeable sales and technical staff at Votacall made our transition from a mix of on-prem legacy systems to a unified, low-friction solution as easy as it could be and improved our workflows noticeably.
I have referred other stores in the specialty retail space to Votacall VOIP and will continue to do so.
Graham Gibby
Ecommerce, Analytics, In-House Technology Support
About Mountain Hardware & Sports
Mountain Hardware & Sports was established in 1977 in Truckee, California, with a focus on providing customers with top-notch service and product selection. Today, the company is 100% employee-owned and serves communities in Truckee, Blairsden, and Incline Village. Its stores offer a broad range of hardware, home improvement products, outdoor gear, sporting goods, apparel, and seasonal products.
The company's commitment to its employees, customers, and local communities has remained central to its business for decades.