6 Key Advantages of a Hosted VoIP Call Center Phone System

There are many reasons why businesses of all sizes — including small firms — decide to extend their customer support capacity with a call center phone system. Indeed, “Thank you for calling, how may I help you?” is far more agreeable to customers than “Our office is closed, please leave a message,” or, even more frustrating, according to TIME: “Nobody is available to take your call, please leave a voicemail.”

However, once the decision is made to add a call center phone system, there’s another important choice: should the system use a hosted VoIP infrastructure or an on-premise infrastructure?

The increasing majority of businesses who ask this important question and conduct their research and analysis, are arriving at the same answer: a hosted VoIP call center phone system is clearly the better option. Below, we highlight the 6 key reasons why:

1. Substantial Initial and Ongoing Cost Savings

CAPEX costs with a hosted VoIP call center phone system are much lower compared to an on-premise system, since there is no costly hardware or software to purchase. Ongoing costs are also significantly lower, as there are no maintenance costs, and reps and agents don’t have to be housed on-site (and therefore take up valuable office space).

2. Easy and Fast Deployment

A hosted VoIP call center phone system deploys rapidly and can be implemented in a manner that minimizes or eliminates downtime. Conversely, implementing an on-premise system is a disruptive undertaking that can take several days or even weeks, depending on the size and scope.

3. Scalability

A hosted VoIP call center phone system is designed for scalability, since reps and agents can be located anywhere in the world and access the system from an IP phone, desktop softphone, or smartphone. Increasing the size of your call center workforce is as simple as purchasing affordable licenses. Alternatively, reducing the size is just as seamless, and you’re not stuck with lines, hardware and software that you’re paying for but aren’t using.

4. Management

For many IT staff, the bane of their professional existence is managing an on-premises VoIP call center deployment. This is a non-issue with hosted VoIP, since everything is managed by an off-site Solutions Provider, including security monitoring, upgrades and maintenance.

5. Better Customer Experience

A hosted VoIP call center phone system simply delivers a better customer experience. You’ll spend substantially less to offer more support coverage. Additionally, you’ll get a range of advanced features such as automatic call distribution, skill-based routing, messaging and queue announcements, UC integration, voice activated menus, agent productivity tools, call recording, CRM integration, and the list goes on.

6. Business Continuity

In the event of a local power outage, or if there are problems with incoming phone lines, an on-premise call center system will go offline until the issue is resolved. However, a hosted VoIP system uses a geographically dispersed cloud-based infrastructure, which means that it will remain operational, and calls can be answered or routed accordingly.

Learn More 

To learn more about the clear bottom-line advantages of a hosted VoIP call center phone system, contact the Votacall team today. We’ll provide you with a guided demo of our award-winning solution, and help you see why more and more businesses are leaving on-premise systems behind and heading upwards and onwards to the cloud.

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