The short answer to the question of whether you can link your business VoIP system with Salesforce’s class-leading CRM is: yes you can!
Now, for the longer and complete answer: there are essentially two ways that you can leverage the benefits of both your business VoIP system and Salesforce, in order to access a range of customer-focused and performance improvement benefits (we will highlight these in a moment).
The first way is to develop your own adapter using Salesforce’s Computer Technology Integration (CTI) Toolkit. This is complex and time consuming, and if you do not have in-house expertise and resources, it is not recommended. Instead of leveraging synergies, you (or a member of your team) will be chasing down bugs.
The second way — and the one that is unquestionably simpler, faster and more cost-effective — is to choose a VoIP Solutions Provider like Votacall that has already created a full-featured VoIP-Salesforce app, and that you can literally start befitting from within minutes of installation. Here are some of these benefits:
Votacall makes it easy, fast and highly beneficial to link your business VoIP system with Salesforce, so that you can improve customer experience, employee performance, and bottom line success and results. To learn more, contact us today and schedule your free consultation.
For more information on VoIP and how to choose the right partner, download our FREE eBook: