How to Choose the Best Cloud VoIP Solution

Like a growing number of businesses – from startups to enterprises – you may have decided to make the switch from a conventional PBX landline system to a hosted VoIP system. This is definitely a step in the right direction, but it is not the end of the decision-making process.

Your next goal is to evaluate various vendors and products, and ultimately choose the best cloud VoIP solution. The good news is that this is not a complex, time consuming, tedious or risky task. As with any other business investment, it simply requires knowing what to look for – and what to avoid.

With this in mind, here are 7 factors that will help you choose the best cloud VoIP solution:  

1. Focus on Flexibility 

Your business will change and adapt due to a variety of factors and circumstances -- some internal, others external; some that will be opportunities to exploit, and others that will be obstacles to overcome. Regardless of how your unique business story unfolds, it is vital that your cloud VoIP solution is flexible and agile, and wraps around your needs vs. the other way around.

2. Constant Connection

The right cloud VoIP solution is one what enables your team to stay connected with each other, and with customers, through a variety of devices, including: smartphones, tablets, desktop softphones, and SIP phones.

3. Advanced Features

The best cloud VoIP solution will offer you a comprehensive range of advanced calling features, which can include (but are not limited to): voicemail to email, voicemail to text, multiple call forwarding options, IVR, direct-in-dial, one-number service, video calling, and more.

4. Built-in Disaster Recovery

As the wise old saying goes: “expect the best, but prepare for the worst.” As such, your cloud VoIP solution should be supported by numerous built-in disaster recovery strategies and methods, including: anywhere solution control, carrier-class data centers, redundant network, and a geographically dispersed managed cloud infrastructure.

5. Investment Protection

Your cloud VoIP solution is an investment, and as such needs to be protected by delivering ongoing upgrades and innovations, solution maintenance, and one predictable bill.

6. Productivity Solution

Your cloud VoIP solution is not just a telecommunications system: it must also be a productivity solution that empowers your team to do more with less. As such, it should support seamless CRM integration, anywhere end-user portals, and a wide range of customizable analytics and call reporting options.

7. 24/7/365 Support

Some VoIP solution vendors – such as mass market companies and firms that are owned by long distance carriers – fall far below expectations when it comes to service. These vendors are focused on selling products, and that is where their resources are allocated.

It is essential that you partner with a proven VoIP Solutions Provider that has a clear, proven commitment to service, and the in-house capacity, technology and team to be there when you need them. This is not just a major benefit to your end users, but your IT team will be just as happy (if not happier!) because they will not have to maintain or update the system. Everything will be handled automatically and in the background by your VoIP Solutions Provider.

Learn More

Votacall is an award-winning VoIP Solution Provider. We pride ourselves on ensuring that our clients reap the FULL rewards of their investment. To learn more, contact us today and take advantage of your free consultation.

For more information on business VoIP and the advantages it brings for your business, download our FREE eBook: