Is Hosted VoIP Right for Your Retail Store?

Each year across the country, thousands of retail stores switch from a conventional landline phone system, to an advanced, cost-effective and feature-rich hosted VoIP phone system. To help you determine whether upgrading is the right move for your retail store, here are 4 key factors to consider:

With a hosted VoIP phone system, there is no costly on-site PBX (private branch exchange) system to purchase, install, maintain and service. Everything is managed by an off-site VoIP Solutions Provider. Furthermore, there are no long distance costs, and user-to-user calls are free — regardless of where the parties are located. While each retail store has its own cost/savings profile, generally speaking it is common to save 30-50 percent each year, and some retail stores save significantly more.

Today’s retailers are leveraging enterprise-grade CRM systems to maximize customer value and optimize customer acquisition. A hosted VoIP phone system integrates with CRM systems — such as Salesforce — to provide sales and support reps with immediate access to purchase history and other details, based on nothing more than an incoming phone number.

Customers hate being placed on hold, and most will hang-up within 30 seconds. At the same time, most retailers do not have the workspace for additional sales or support staff. A hosted VoIP phone system solves this dilemma effectively and efficiently. Incoming calls can be seamlessly forwarded to a call center, a home office, or anywhere else. Customers do not detect that their call is transferred; as far as they are concerned, the person they are speaking to is working at the retail store.

Hosted VoIP phone systems feature a range of advanced calling features, which your management team can use to monitor and track data such as call volumes, call duration, first-time-resolution, and so on. Ultimately, this actionable intelligence helps you make better and faster decisions regarding staffing and performance management — which ultimately boosts your bottom line. 

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If some — or most likely all — of the above factors align with your retail store’s needs and goals, then a hosted VoIP phone system is a smart, strategic and safe investment!

To learn more, contact the Votacall team today. Your consultation with us is free, and we will provide you with a live, guided tour of our award-winning solution that is used by retailers and other businesses nationwide.

For more information on hosted VoIP phone systems and the truth behind common myths, download our FREE eBook: