Need a Sample Auto Attendant Script for your Hosted VoIP System?

April 7, 2016

sample auto attendant scriptOne of the most valuable features of a hosted VoIP system is the auto attendant, which allows businesses to provide callers with customizable messages based on pre-set variables, such as location (both where the call is originating from and where the office is located), time of day, and so on.

What’s more, recording and re-recording auto attendant scripts are simple and fast, and authorized users can take care of it in a matter of seconds from any phone – even while they’re working remotely, traveling, etc. This is welcome news for everyone; especially IT staff, who have enough on their plate and do not want to add auto attendant duties to the mix!

Key Elements of a Sample Auto Attendant Script

In just a minute, we will share a sample auto attendant script that you can use (and of course, customize) to fit your specific needs. However, before doing that we believe it is helpful to note some basic auto attendant script best practices: 

  • Always start your script with a friendly and professional greeting.
  • For your after hours script (i.e. the one you will use when your business is closed), inform callers immediately after the greeting that you are not open, and provide normal business hours.
  • Keep your script as brief as possible, but not so that it is confusing or cryptic.
  • If your system enables dial-by-extension (and if you are a Votacall customer then you will have this feature), remind callers immediately after the greeting that they can dial their party’s extension at any time.
  • Try and limit your menu to 5 options, and allow callers to re-listen to the options again.
  • If possible, allow callers who press ‘0’ to be transferred to a receptionist or other representative.

Sample Auto Attendant Script

Below is a sample auto attendant script that you can customize. For realism, we will use our company name, which of course you would replace with your own.

Thank you for calling Votacall, where we deliver unified communication solutions your way.

If you know your party’s extension, you may enter it at anytime.

For our sales team, please press 1.

For our customer care team, please press 2.

For information on our business hours, location, website and email address, please press 3.

For all other inquiries or to speak with a member of our team, please press 0.

To hear this menu again, please press 9.  

Learn More

To learn more about auto attendant and the many other advanced features available with a hosted VoIP system – including direct-in-dial, voicemail-to-email, automatic call routing, mobile calling for remote workers and more -- contact us today. Your consultation with us is free.

Also be sure and download our FREE eBook about debunking the 6 myths of hosted VoIP phone systems by clicking below:

Debunking Hosted VoIP Myths eBook download

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