4 Signs that Your Business is Ready for a Hosted Call Center

A hosted call center (also known as a VoIP call center or virtual call center) enables your business to exponentially increase its customer service and support capacity without the excessive – and probably unjustifiable and prohibitive – costs of purchasing, configuring, hosting and maintaining hardware on site.  

If you’ve been thinking of enhancing your operational capacity with a hosted call center, then the 4 signs below signal the time to act is now:

1. Your workforce is spending too much time on the phone with customers. 

Customer engagement is obviously a top priority. However, if your workforce is getting overwhelmed with customer calls -- or spending too much time per call -- then they can’t allocate time to other key priorities, which creates a costly and risky backlog of tasks and activities. A hosted call center instantly relieves this resource bottleneck and improves overall customer support as more callers get through to an agent or rep the first time. Everyone wins.

2. Unhappy customers are exiting the buyer's journey before or after purchase. 

Even the world’s most profitable enterprises lose qualified prospects to the competition and experience customer churn. However, if your prospective and current customers are exiting the buyer’s journey because of a lack of responsiveness or support – and not because of other factors such as price or product – then a hosted call center is a smart investment that will quickly pay for itself through a measurable boost in converted prospects and retained customers.

3. You’re experiencing or anticipating an influx of leads.

As far as business challenges go, having too many leads is one of those “good problems to have.” However, it’s still a problem, because if incoming calls aren’t answered promptly (and possibly around the clock), then leads will head to the competition without looking back. A hosted call center avoids this situation from arising, which is great news for your customers, and arguably even better news for your sales and marketing teams!

4. Your competition is using a hosted call center. 

If your competition has (or is in the process of implementing) a hosted call center, then it’s only a matter of time before you’ll need to follow suit. Both the customer service advantages and internal wins, such as lower support costs, performance management metrics, etc., will tilt the competitive balance in their favor, and the gap will widen into the future.

Learn More

To learn more about how and why a hosted call center is ideal for your business and discover how you can implement one with remarkably low CAPEX costs and no ongoing maintenance fees, contact the Votacall team today. Your consultation with us is free.

Also, be sure to download our FREE eBook that debunks the common myths of hosted VoIP phone systems: