Why Your Competition Switched to a Hosted VoIP PBX

When strategizing to gain a leg-up on the competition, sometimes it boils down to simplicity and efficiency. 

Often times the game-changer is something that hides in plain sight, something that you are so used to that it blends into the background and becomes office furniture.

The "IT" is your Phone System....don't get left behind, don't let your phone system become office furniture.

Over the last few years, businesses have moved to a Hosted VoIP PBX because of the competitive advantages the solution innately delivers. Those who broke free from the phone/office furniture with dial tone to a Hosted VoIP PBX, gained a short term and long term edge on their competition.

The question is, what is your competition getting out of a Hosted VoIP PBX?

1. Increase calling capacity

Traditional telephone lines will allow you to take and make calls, but you are limited to the amount of lines you purchase from your carrier.

Yes, you may think your current phone system is cutting it just fine, but that is only because you are not aware of the calls your company is missing on a daily basis. If you have 5 or 6 lines and there are people making outbound calls and customers calling inbound the 7th person in line gets a busy signal, and we all know that s not good for business.

Hosted VoIP allows you to have on demand capacity and you can take advantage of that during your busy times. 

2. Avoid unnecessary expenses and reduce overhead

Your competition just slashed their expenses by switching to a Hosted VoIP PBX, and most likely moved to a managed VoIP service. This will give them more time to market products and prospect for new customers. Which means they have more time to concentrate on business functions and your competition just got stronger and more aggressive.  

VoIP uses internet to connect back to the hosted switch they also now have a redundant solution. There is little hardware to manage, technician expenses virtually disappear, there is no monthly maintenance and the system has added features to increase productivity and mobility, allowing you to stay them to stay connected at all times. 

3. Provide a better Customer Service Experience

A consumer’s first impression of a company rests on the shoulders of those responsible for managing each customer experience. A poor communication system, dropped calls, poor quality, busy tones, and no-callbacks will have an adverse effect on present and future clients, and your competition is aware of what that loss means.

Customer service includes daily interaction training as well and conflict resolution. A Hosted VoIP PBX allows management to track individual and department productivity, generate detailed call reports and data, to record calls for training purposes, and to listen in on conversations to improve the quality of future calls. This is what your competition is doing now that they have made the switch. 

4. Grow & Expand into New Markets

Your competition wants to grow, and it needs a system that grows with them. Everything we mentioned before creates an environment that permits the company to thrive. A Hosted VoIP PBX allows management and employees to focus on the job at hand instead of the phone system.

Hosted VoIP breaks down the boundaries for any business. With VoIP there are applications that will work on a mobile device or a PC that allow you to work from anywhere at any time and appear to be in the office. Hosted VoIP gives companies the ability to have a local phone number in almost any market across the country or the world.

Enhanced features such as voice mail to text transcription save time and get the message to you before you dial into the system and listen to them. Multiple locations appear to be under one roof. Hosted VoIP can tie all your locations and remote users into one system for simple call handling and centralized reception all while being a fully managed service with 24/7 support. 

Get the details on how your competition is getting ahead with Hosted VoIP and Unified Communications in our Free Hosted VoIP & Unified Communications ebook