3 Ways a Hosted VoIP Phone System Can Increase Customer Satisfaction

Customer satisfaction has become one of the key determinants for business success. Many business leaders have implemented Hosted VoIP phone systems as part of the corporate customer service initiative. Here are 3 ways in which Hosted VoIP can advance customer service:

1. Mobile Apps

Nothing is more frustrating for customers than being sent to voicemail when they are looking for something or someone. Customers want clear and accessible communication when conducting business, and not to have to wait because the individual they want to get in touch with is away from their workspace. Mobile Apps enhance the capabilities and benefits of a Hosted VoIP phones system. The key features of the mobile apps include Anywhere One Number Reach, Professional Voicemail, Availability Statuses and the compatibility of the apps with numerous devices.

The features of the apps allow for employee’s business extensions travel with them, making it possible for them to stay in contact with customers anytime and anywhere from the device of their choice. Mobile apps allow for employees to have the resources they need to work while away from the office, making their smartphone or tablet a highly capable and highly functional business success tool.

2. Have Voicemail Your Way

There will be times when employees are not able to speak on the phone. Let’s face it, although we want to be available at all times to our customers, the reality is, well it’s just not possible. With meetings and conference calls keeping us from our customers, how do we stay in touch to deliver that exceptional experience?

With the Voicemail to Email and Voicemail to Text capabilities of a Hosted VoIP system, employees can receive and respond to emails even if they are away from their workspace. This feature eliminates the hassle customers face of waiting for a call back by allowing easy access to voicemail for employees and helps provide support for customers faster than ever before.

3. Anywhere Fax (Bonus: It’s Green!)

Employees who spend time working outside of the office once knew the frustration of not having access to the fax machine in the office when consulting with a customer. The headaches of needing access to an old fax machine to physically pick up faxes and playing the waiting game of the fax to complete is eliminated with the perks of Cloud Faxing, as well as the cost of paper and fax machines.

Faxes are not only an easily accessible PDF with cloud faxing, they are also archived in a full fax history. This eliminates the possibility of losing fax correspondence and the unneeded problems that comes with. Cloud faxing makes employee to customer communication and correspondence incredibly easier and more convenient, leading to very satisfied customers.

Learn More

To learn more about how a Hosted VoIP phone system can help increase your customer’s levels of satisfaction, contact the Votacall team today for your free consultation.

For more information on the ROI of business Hosted VoIP systems, download our FREE ebook: