5 Questions You Need to Ask Before Buying a New VoIP Phone System

Like tens of thousands of businesses each year, you may have decided on making the switch to a VoIP phone system in order to dramatically reduce costs, take advantage of advanced calling features, access total mobility and scaleability, and take your business to the next level. Good move!

However, before you upgrade your phone system and start reaping the game-changing rewards, it is vital to ask 5 questions now – not later:

1. What are our current contract commitments and options?

Before signing any new agreement, it is prudent and necessary to review your current contract commitments. This will allow you to choose the optimal time to make the switch to avoid any early cancellation penalties (although the savings of a VoIP phone system usually offset these), and prevent any automatic renewal clauses from kicking in.

2. What is our equipment ecosystem?

One of the biggest advantages of a hosted VoIP phone system is that the in-house infrastructure requirement is minimal. There is no on-site PBX to install or old fashioned “copper wires” to connect. With this in mind, however, it is important to evaluate your current equipment to see if it may be necessary to (for example) upgrade your server or router, or contact your ISP to ensure you have the right bandwidth speed. 

3. What are our growth plans?

Are you anticipating new locations in the near future? How about adding remote workers? Or perhaps a call center to handle sales and/or service inquiries? Identifying your anticipated growth plans helps you choose the optimal VoIP phone system configuration. However, be assured that if your needs change, you will have the peace of mind in knowing that your system can scale up or down easily and very cost effectively.

4. What key problems do we want to solve? 

Hosted VoIP phone systems offer advanced enterprise-grade features, including voicemail-to-text, web conferencing, direct-in-dial, and more. Identifying what communication challenges you need to overcome will help you choose the package/features that align with your current and anticipated needs. 

5. Are we partnering with the VoIP Solutions Provider? 

Not all VoIP companies are created equal! Mass market companies are focused on selling hardware (and more hardware!). They provide virtually no support – which is a recipe for disaster. And traditional phone companies that strangely offer VoIP are doing so simply to try and “cash in” on a growing industry. 

The best partner is a dedicated VoIP Solutions Provider that provides you with both technical expertise and consulting, as well as ongoing support and service. That way you can focus on growing your business, without spending money and time worrying about your phone system!

Learn More

To learn more about what you need to know before buying a VoIP phone system, contact the Votacall team today. Your consultation is free and there’s no obligation.

As we have already touched on in this blog, not all VoIP vendors are created equal. Find out how to choose the right partner for your hosted VoIP phone system by downloading our FREE eBook below: