7 Reasons to Invest in Business Cloud Phone Systems

Across the country, a growing number of businesses are investing in business cloud phone systems. And unlike some other sensible investments, there is no compelling reason for this decision…because there are actually 7 compelling reasons! We highlight them below:

1. Cost Savings: the minimal initial investment and ongoing low TCO makes cloud phone systems a smart purchase that delivers ongoing savings month after month, and year after year. While each business is unique, it is not uncommon to save more than 50% annually vs. traditional cloud phone systems.
2. Mobility: Today’s employees and contractors are rarely at their desk – they’re brainstorming with colleagues, meeting customers, connecting with vendors, presenting at trade shows, and so on. Cloud phone systems are built for total mobility, and authorized users can access full system features at anytime, from any location, and from any PC, laptop, tablet or smartphone. As noted by Franchising.com, franchisees can also take advantage of this built-in mobility when opening new locations or re-locating.  
3. Unified Communications: Many business owners, executives and managers are pleasantly surprised to discover that cloud phone systems offer a range of unified communication features that are either cost prohibitive through their traditional system, or possibly unavailable based on where they are located. These advanced features include voicemail-to-email, web conferencing, auto-attendant, direct-in-dialing, one-number-service, and more.
4. Rapid Setup: One of the biggest hurdles with any business investment is that deployment can be time consuming and tedious, and the path to value can take months. However, cloud phone systems are designed for rapid setup. Literally within days of deployment (if not the same day in some cases), staff can be using the system to connect with customers, colleagues, vendors, suppliers, and so on. 
5. Scaleability: With a traditional phone system, adding capacity is expensive, time consuming, and often requires technicians to visit on-site and make changes to the PBX. But with cloud phone systems, increasing capacity is as simple as logging into the system and adding licenses. Similarly, reducing capacity is a matter of letting licenses expire. While all businesses benefit from this degree of scaleability, it is particularly beneficial for start-ups and small firms that could find themselves increasing staff exponentially in a matter of months – or, if necessary, contracting just as quickly.
6. Integration: Cloud phone systems integrate with existing solutions in the ecosystem (e.g. ERP, billing, accounting, etc.), which turns calling data into actionable intelligence. For example, businesses can monitor metrics such as first call resolution (FCR) and average handling time, in order to improve and optimize efficiency, productivity and customer service.
7. Maintenance & Innovation: Last but not least, cloud phone systems are constantly maintained by the off-site VoIP Solutions Provider, and upgraded with the latest software, patches, and innovations. This is a key difference vs. traditional phone systems, where maintenance plans are costly, and innovations are typically reserved for new customers as incentives to win their business. They are not offered to existing customers unless they are willing to pay a hefty price tag.  

Learn More

To learn more about why it makes sense to invest in business cloud phone systems, contact the Votacall team today. While we’re proven technology experts, we “speak the language of business”. That means you can count on us to help you take the shortest path to value and realize ROI faster and easier than you may imagine.

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