5 Popular Misconceptions About Cloud Phone Systems

Each year, hundreds of thousands of businesses make the switch to a cloud phone system after comparing the benefits and savings of VoIP vs. a traditional phone system.

And while this has proven to be a game-changer for business communication, there are still many organizations that have avoided the change.

Yes, despite the clear and compelling bottom-line benefits of cloud phone systems, there are some popular misconceptions that persist; largely because landline hardware companies do not want to lose more of their customers!

As such, in an effort to set the record straight, here is the truth about:

5 Popular Misconceptions About Cloud Phone Systems:

1. “Cloud Phone Systems are Unreliable”

This is categorically false. Not only are cloud phone systems reliable, but in many cases they are more reliable than landline systems, since the former has several layers of built-in redundancy to cover everything from local power outages to malware attacks on the primary server.

2. “Cloud Phone Systems Have Quality Issues”

Once again, this is utterly false. Business-ready cloud phone systems use managed routers, certified VoIP phones and adequate broadband connections to deliver superior quality. In fact, leading vendors guarantee 99.99% uptime, and the sound quality of optimized cloud phone systems is outstanding. 

3. “Cloud Phone Systems Are Not Suitable for Smaller Businesses”

Cloud phone systems are actually ideal for smaller businesses, since they do not have to make a large and potentially prohibitive up-front hardware investment. They simply purchase certified VoIP phones and licenses as required and scale up as needed. They can also access enterprise-grade calling features, including (but not limited to) video conferencing, voicemail-to-text, and several others that are either unavailable with landline phone systems, or come with a sizable price tag.

4. “Cloud Phone Systems Are Difficult to Manage”

Cloud phone systems are remarkably easy to manage. Authorized users (typically management or system administrations) simply log into to the system via the web and make changes in a matter of seconds. For example, they can add extensions and assign them to new users, change calling features, monitor usage, see where employees are calling from, and the list goes on.

5. "Cloud Phone Systems are Unsafe"

Cloud phone systems are protected by strong, industry standard cyber security, and all contact data is automatically backed up to protected servers. And from a usage perspective, there are several ways to prevent misuse and fraud. For example, businesses can place a limit on call length, implement geographic restrictions to prevent calls from being made beyond a specified area, and so on. And as noted above in #4, all of these anti-fraud features can be easily set and changed via the web, and in a matter of seconds.

The Bottom Line

As you can see, cloud phone systems are reliable, quality assured, suitable for smaller businesses, easy to manage and very safe.

So if any of these obstacles have prevented you from reaping the rewards of a cloud phone system, they are no longer in your way. That means you are weeks (or possibly days) away from reaping measurable, bottom-line rewards that will have you saying, “I wish we switched years ago!”

Learn more by contacting Votacall today, and taking advantage of your free, no obligation consultation.