Could a Hosted Call Center Benefit Your Business?

As  a decision-maker, you are constantly looking for ways to lower costs, increase efficiency and improve customer service. And as part of this focus, you may be wondering is a VoIP hosted call center could measurably benefit your business, and ultimately help you “do more with less”.

At Votacall, we have helped many businesses across the country – including several small and mid-sized organizations – implement and reap the rewards of a VoIP hosted call center. And while each of our clients is different and faces a unique competitive and marketplace landscape, generally speaking here are the 7 key benefits of a hosted call center that all of them are enjoying on a daily basis:

1. Low Start-Up Costs

Compared to an on-premises system that can cost well over $10,000 – and in some cases, over $100,000 – a hosted call center has remarkably low start-up costs. Often, the only expenses are managed routers and certified VoIP phones/headsets. All PBX hardware is located off-site and does not need to be purchased.

2. Rapid Time to Value

Installing an on-premises system is very time consuming, and can take several days or even weeks. However, with a hosted call center, the system is up and running within hours – which means that employees can be more efficient and deliver better customer support sooner, rather than later.

3. Low TCO

Hosted call centers offer very low total cost of ownership (TCO), which are typically comprised of small monthly payments to cover desired licenses. What’s more, these costs can come out of a business’s operating budget instead of its capital budget, which can further reduce costs (i.e. no need to draw down a line of credit, or redirect funds allocated to another high priority capital project).

4. Seamless Scalability

With a hosted call center, businesses can align the system to match their workforce. Instead of having to predict – and then hope – that they have the hardware infrastructure to handle surging needs (or conversely, avoid being stuck paying for excess capacity that they cannot use), businesses can scale up and down simply by purchasing additional licenses, or letting existing licenses expire.

5. Remote Team-Friendly

Many businesses have a distributed/remote customer and technical support workforce that is set up in various branches, satellite offices, home offices and so on. With a hosted call center, all of these team members – whether employees or contractors – can be part of the same integrated system. Customers will not experience any diminished service or response times, and will perceive that the business they are calling has a large, on-site support team.

6. No Added Technical Support Requirement

One of the major drawbacks of an on-site system is that the technical support burden can be overwhelming – especially for smaller organizations. However, with a hosted call center, businesses do not have to lean on their IT staff. Instead, all technical support is handled by the off-site provider. This includes installing patches and handing updates and upgrades.

7. Access to Continuous Innovation

Last but not least, with a hosted call center, businesses always have access to the latest system innovations. They do not have to worry that only new customers are getting the best technology possible.

Learn More

To learn more about whether a hosted call center is right for your business, and for an in-depth analysis of the advantages noted above, contact the Votacall team today. Your consultation with us is free, and there is no risk or obligation.

For more information on choosing the right partner for your hosted VoIP phone system and hosted call center, download our FREE eBook: