Key Points in Choosing a Hosted Voip Provider

12/21/2012- Votacall Hosted VoIP Phone system & Cloud Based UC Solutions- Boston, Massachusetts – Choosing a VoIP Provider is one of the most important steps when switching to Cloud Communications. A customer must be positive they are embracing a hosted voip provider who cater to their specific needs. For example, at Votacall we focus on providing service to SMB's with the intent on catering directly towards their specific and sometimes unique needs. If you are a small or medium sized business and currently are on the hunt for a voip company, then you should want a provider that caters to your style and requirements of business. Certain large voip providers work with huge corporations and do not have the resources and skills needed to offer service to SMB. Here at Votacall we have a small sales team with personality that builds relationships with our customers. This allows them to feel comfortable and always know they have a direct line to a sales representative that is actually within our office. If you sign up with a large provider, chances are the direct line you are given will lead you to a sales rep in another country because large companies tend to outsource to cut costs. On top of speaking to someone outside this country, you most likely will be speaking with a different sales rep every time you have an issue. At Votacall, we build customer relationships by having you contact and work with the same sales rep throughout the entire time we supply you with Hosted VoIP services. The ability to be on a first name basis with your communication provider is unique and creates less stress/hassle for your IT department.

On top of choosing the right size service provider, you must be positive they offer Reliable VoIP. A huge reason people are afraid to switch to an IP-PBX system and cancel their old one is the fear of a crash within the server. At Votacall, we have a redundant structure and multiple servers that provide backup to each other, constantly guaranteeing our VoIP service will stay up and running. We have seen crashes of servers from large companies such as Google and most recently Amazon Web Servers. The issue for Amazon came out in a press release, the company was scaling a server to improve connectivity and usually transfer the customers services to a backup sever while the maintenance is happening. However, since the company is so large, the message to transfer the services to another server got lost in communication channels and never reached its intended employee. This is another example of why large corporations have issues with providing voip service. Within our company (Votacall), we have a tight knit group of employees, where our sales reps work seamlessly with our operations department who constantly collaborate with the support technicians. This guarantees no lack of communication could cause a crash in our servers, even when we are doing routine maintenance. A company's communication is key to success, therefore having voip service provided by a reliable company is important.

Along with the two issues spoken about above, when choosing a provider you must look at their features and applications. We offer numerous Votacall VoIP Apps and Updates that constantly keep our services ahead of the competition. Some providers keep service simple and do not offer many features that allow employees to be more productive. At Votacall, our employees use our features and applications which keeps us focused on making sure they are running correctly and providing the intended benefits towards the user. We pride ourselves with having an outstanding Customer Experience and continue to take feedback from our customers to continually improve it.

A company must be positive they are choosing the correct voip provider. It comes down to a couple things: reliability, the structure of the organization, what size provider they are (and what size company they usually provide service too) and the features & applications offered. At Votacall, it is important to us that we offer the customer the best and most reliable services available. In addition to that, we focus to guarantee the customer experience is impeccable with the hope of building customer relationships that will last for years to come.