Votacall Understands Customer Satisfaction is Important to Success

3/27/2013- Votacall Hosted VoIP - Boston, Massachusetts- Today both our offices (Sales & Operations/Support) were reminded about how a Telecom company truly remains successful, great customer service. Each office received a flower/fruit basket for an employee who were directly involved with the sale and install of a system for a customer. Its a great reminder of how important customer satisfaction is and the need to deliver an enjoyable experience. A company might have the strongest and most functional hosted voip platform, but if they cannot compliment it with customer service/satisfaction, its all for nothing.

A company might have the best product on the planet, but they will fail if they do not have the tools or capabilities to sell it. A business must be balanced, from the sales team all the way to the operations department. At Votacall, we make sure each department has more than capable employees. You can see this is true, because each office had an employee thanked by a customer with a gift basket. You might have heard this speech in little league or youth soccer, "there is no 'I' in Team', its corny but makes so much sense. A telecom company needs a sales team to gain customers and an operations/support team to keep them loyal and constantly improve customer satisfaction. Without either side of the spectrum, they would most likely fail.

Its the same approach you hear about the little guy being just as important as the big CEO of an organization. They each do vastly different tasks, but without the little guy to carry out the CEO's wishes, nothing would get done. It takes an organization where they strive to keep customers happy along with employees. At Votacall, every employee works for the bigger picture and gets respect from the upper level executives. The organizational culture is critical to success and the great atmosphere stems out into our customers sites during installs. The attitudes are contagious, hence why almost every customer of Votacall is loyal to the brand. They loved the products and the experience constantly exceeds expectations.

A company is set up to succeed when you combine high customer satisfaction along with great products. Votacall has put themselves in such a position by constantly updating and improving their hosted voip platform through relationships with industry leaders like Broadsoft and Polycom. With these constant improvements and a focus on delivering a stress free customer experience, Votacall has a platform that will prove to customers they are the best hosted voip provider. With current customers staying loyal and new customers choosing Votacall, the employees are encouraged to keep up the hard work.

Receiving gift baskets are not the reason Votacall employees work hard, but it reminds them why they strive to improve customer satisfaction. They make it very hard for customers to choose any other hosted voip provider because the experience is so great and stress free. When the overall experience is combined with the highly functional, mobile and scalable Votacall hosted voip platform, consumers choose them over other competitors. Customer satisfaction is as important as the products you offer, each going hand in hand with one another. A company must work as a team and have all aspects of the organization compliment the others. Votacall really achieves this and has the customer experience and hosted voip platform to prove it.