How Hosted VoIP Helps Lawyers Add & Retain Clients

Whether they work in small boutique firm or large multi-disciplinary group, all successful lawyers need to excel in two key areas: adding new clients, and retaining existing clients. And one of the most cost-effective and efficient ways to achieve both is by investing in a hosted VoIP phone system. Here are 3 key reasons why:

1. Hosted VoIP Drives Client Responsiveness

While responsiveness is important in all fields and sectors, it operates at a completely different level in the legal world. There are a few reasons for this. Firstly, new information is constantly being generated. Secondly, legal issues are inherently high-priority and time-sensitive matters. And thirdly, clients who retain lawyers have specific – and usually difficult, worrisome and risky – problems to solve.  

Compared to a conventional landline system, a hosted VoIP phone systems helps lawyers be much more responsive to their prospective and current clients. For example, instead of routing all calls to voicemail and checking them at the end of the day – which may be frustrating or unacceptable to some clients – lawyers can pick up calls on-the-go by having them automatically sent to their smartphone as audio files or text files.

No, this does not mean that lawyers should (or even could) provide “on-demand” responsiveness for every client call. But it certainly does mean that lawyers can quickly identify the clients that they need to communicate with ASAP -- which can mean the difference between strengthening the relationship, instead of weakening it.

2. Hosted VoIP Enables More Face Time

There are times in the lawyer-client relationship where emails and phone conversations do not suffice, and a face-to-face meeting is appropriate, recommended or necessary.

A hosted VoIP phone system features built-in video conferencing, so that lawyers can engage in face time with prospective and current clients, but without having to spend valuable time commuting (and even if the cost of this is passed along to clients, they tend not to be thrilled about paying for their lawyer’s travel time, and often complain about this showing up on an invoice or billing statement!).

3. Hosted VoIP Enables More Accurate Billing

Unlike businesses that sell products, lawyers sell their expertise – and hence, their time. A hosted VoIP phone system tracks all client communications down to the second, plus it seamlessly integrates with billing and accounting systems to ensure that clients are billed accurately, and can clearly see when calls were made and how long they lasted.

Learn More

At Votacall, we specialize in helping law firms of all sizes benefit from the cost-saving and client-service advantages of hosted VoIP phone systems. To learn more, contact us today and schedule your free consultation. Discover why we are the award-winning VoIP Solutions Provider that law firms trust and recommend!  

To learn more on why law firms are switching to hosted VoIP, download our FREE eBook: