4 Ways that a Hosted VoIP Phone System Helps Small Law Firms Look Big

When it comes to providing top quality, efficient and cost-effective legal solutions -- whether this means drafting complex agreements, providing tenacious representation, rendering an expert legal opinion, and the list goes on – one thing is unarguably true: bigger is not necessarily better.

Yes, large law firms do have advantages when it comes to resources and practice areas. However, many small law firms counter this by offering a higher level of expertise (i.e. work is not delegated to a less experienced or junior lawyer), faster response times, and a willingness to invest quality time to truly understand the detailed nuances of their clients’ unique needs.

Yet with this in mind, small law firms cannot afford to look small, in the sense that they need to provide their clients with efficient and responsive communication, and also demonstrate a commitment to using advanced technology and being innovative. And the ideal solution that ticks all of these boxes is a hosted VoIP phone system.

Below, we highlight the 4 ways that a hosted VoIP phone system helps small law firms look big:

1. Custom Phone Numbers Extend the Marketplace 

A hosted VoIP phone system enables small law firms to create custom phone numbers for different areas, and therefore appear local in various cities that may, in fact, be across the state – or in another state entirely.

2. Auto-Attendant Welcomes and Directs Callers

With a hosted VoIP phone system, small law firms can ensure that every caller – whether a client, prospective client, other law firm, officer of the court, and so on – is professionally welcomed and greeted. This is far more impressive than having the phone ring several times before being connected to a generic “sorry we cannot get to your call” voicemail prompt.

3. Automatic Call Distribution Reduces Voicemails

Speaking of voicemail: as noted by Inc Magazine, callers dislike – and some outright loathe – being obligated to leave a voicemail. And this aversion can be even more intense for law firm clients when their call is serious and time sensitive.

While a hosted VoIP phone system cannot completely eliminate voicemail (since that is beyond the power of any phone system!), it uses automatic call distribution to significantly minimize the possibility.

Law firms can also easily create hunt groups (specific phones ring in a pre-determined order) and/or ring groups (multiple phones ring at the same time) in order to make voicemail the exception rather than the norm.

4. One-Number Service to Streamline Communication

Often, small law firms make use of virtual teams (e.g. staff members located in different offices, including home offices). And while this may be an efficient and cost-effective organizational structure, some clients may think that it has a bit too much of a “small firm” look and feel.

A hosted VoIP phone system features one-number service, which lets law firms give their clients a single number to call instead of an array of cell phone numbers, home office numbers, and so on. What’s more, law firms can customize their one-number (e.g. LAW-HELP”) or get a toll-free number, which can be something that many large law firms do not even offer!

Learn More

To learn more about how a hosted VoIP phone system can help your small law firm look big, contact the Votacall team today. Your consultation with us is free.

For more information on why law firms are switching to hosted VoIP phone systems, download our FREE eBook "Law Firms: 6 Clear Advantages of Switching to a Hosted VoIP Phone System" today: