We're excited to be launching a weekly newsletter that talks all things Customer Experience. We'll cover best practices, metrics, and give examples of companies that are experts at making their customers feel good.
Here's the first week's edition 👇. To subscribe, just scroll to the bottom of this post and enter your email.
What we’re thinking about:
How to Improve NPS in 3 Easy Steps
Let’s face it – your customers are your best salespeople. By increasing your Net Promoter Score, you’re improving the chances that they’ll recommend your services to their peers. Here are 3 easy ways to do it.
RealCX Ep. 1: The 3 Pillars of a Strong Customer Experience Foundation
We just started a video series called #RealCX. It’ll be packed with actionable tips on how to deliver experiences that “wow” customers. Just click the link to watch the first episode.
What we’re reading:
More Than Just a Rep – The Modern Customer Service Job (Zendesk)
We loved this one. Great customer service doesn’t happen when reps are just reading from a script – by recognizing that the role has changed, you can start hiring problem-solvers that know how to create resolutions and keep customers happy.
This week’s Not Required Reading (NRR):
Every Sunday, a Votacall employee picks a topic that’s on their mind and sends a company-wide email about it. Sometimes it’s about work, and sometimes it’s about things that are bigger than that. Here’s a link to this week’s edition:
NRR: The Power of BRAND
by COO Andy DeAngelis (connect with him on LinkedIn here ->)
What’s new with us:
He’s starting with us as a Business Development Rep, and we couldn’t be more excited to have him.
We also received some positive customer feedback regarding Votacall support, which is just about our favorite thing. Check it out here ->
Till next week!
Subscribe to our weekly newsletter right here 👇
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