--- title: PSI DSS Best Practices for your VoIP Phone System Contact Center description: Learn about what PSI DSS is and the best practices to use for your VoIP phone system contact center. Make sure you are knowledgeable to get the best results. image: https://blog.votacall.com/hubfs/Blog/PSI_DSS_Best_Practices_for_your_VoIP_Phone_System_Contact_Center.jpg --- [![votacall-white-logo](https://blog.votacall.com/hs-fs/hubfs/Votacall_Logos/votacall-white-logo.png?width=160&height=60&name=votacall-white-logo.png "votacall-white-logo")](https://www.votacall.com/) [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/30ece5fb-d161-4a2b-a2fa-e09ea591c83f.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/30ece5fb-d161-4a2b-a2fa-e09ea591c83f) [![Contact Us](https://no-cache.hubspot.com/cta/default/468097/0de441db-f9fd-4d66-9809-384192c56348.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/0de441db-f9fd-4d66-9809-384192c56348) ** ** ** [![votacall](https://blog.votacall.com/hs-fs/hubfs/Votacall_Logos/votacall-no-tagline-215.png?width=134&height=50&name=votacall-no-tagline-215.png "votacall")](https://www.votacall.com/) [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794) [![Support](https://no-cache.hubspot.com/cta/default/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c) ** ** ** #### Platform #### Call Center #### Solutions #### By Industry #### Get Started Wanna subscribe to our blog? 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We'll send you updates once a month. **Menu** ** ** [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794) [![Contact Us](https://no-cache.hubspot.com/cta/default/468097/0de441db-f9fd-4d66-9809-384192c56348.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/0de441db-f9fd-4d66-9809-384192c56348) ![](https://blog.votacall.com/hubfs/Blog/PSI_DSS_Best_Practices_for_your_VoIP_Phone_System_Contact_Center.jpg) # PSI DSS Best Practices for your VoIP Phone System Contact Center Written by [Ed Lennon](https://blog.votacall.com/author/ed-lennon) July 21, 2016 ![VoIP Phone System](https://blog.votacall.com/hs-fs/hubfs/Blog/PSI_DSS_Best_Practices_for_your_VoIP_Phone_System_Contact_Center.jpg?width=300&name=PSI_DSS_Best_Practices_for_your_VoIP_Phone_System_Contact_Center.jpg "VoIP Phone System")A growing number of businesses are choosing to establish or evolve their contact center to a **[VoIP phone system](https://www.votacall.com/equipment/voip-phones/polycom-phones)** infrastructure, so they can dramatically reduce costs, improve customer service, take advantage of advanced features and continuous innovation, and drive their organization ahead.  However, as noted by **[CIO.com](http://www.cio.com/article/2980690/compliance/4-call-center-compliance-trapsand-what-to-do-about-them.html)**, contact center compliance breaches are *astonishingly *frequent – and among the most common violations have to do with PSI DSS. ### **What is PSI DSS?** PCI DSS – which stands for “payment card industry data security standard” – is an information security standard for companies that process, store and/or transmit credit card data from major issuers, including Visa, MasterCard, American Express, and JCB. The goal of PSI DSS is to minimize payment card data loss (both accidental and caused by malicious breach). Conforming to PSI DSS isn’t a legal requirement. However, violations can lead to fines, sanctions and in some cases, having card acceptance privileges terminated – which lead to significant revenue and customer loss, along with enduring and possibly permanent reputation damage. ### **PSI DSS Best Practices** It goes without saying that you need your organization to be PSI DSS compliant at all times. Here are a series of best practices to help achieve this goal: - **Enforce Authentication Controls: **Each employee who has access to VoIP phone system call records must follow stringent authentication controls and rules. For example, employees must understand that they should *never *write down cardholder data, even if doing so “seems harmless.”  - **Establish Standards: **All organizational policies and procedures should be in accordance with PSI DSS. For example, there must be no physical connection between external-facing networks (e.g. Internet) and computers used to store audio recordings made by on your VoIP phone system. - **Regularly Test: **It’s not enough to establish standards and then assume that compliance is in effect. Regularly test the system to ensure that the technology is functional, security safeguards are in place, and employees are always following the rules. - **Mask PANs: **PAN stands for “primary account number” on a payment card (credit or debit). It’s important to mask or truncate some numbers so that once stored, they’re unreadable. - **Use Strong Encryption: **All data transmissions must be secured with strong encryption, and any media used to capture card data must be made unreadable.  - **Secure Endpoints**: Devices and computers – including those used by remote workers/agents – must be secured with firewalls, and up-to-date virus/malware protection. Endpoints must also consistently be monitored to ensure that they have the latest patches. ### **Learn More**** ** To learn more about getting the most out of a VoIP phone system – and helping your contact center be efficient, productive, profitable and of course, *compliant *– **[contact the Votacall team](https://www.votacall.com/contact-us)** today. Your consultation with us is free. For more information about **[hosted VoIP phone systems and the truth behind common myths](https://www.votacall.com/debunking-the-6-myths-of-hosted-voip-phone-systems-ebook)**, download our FREE eBook:  [![Debunking Hosted VoIP Myths eBook download](https://no-cache.hubspot.com/cta/default/468097/f61ccca5-72e0-4c5a-b389-4d8dc6ffc086.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/f61ccca5-72e0-4c5a-b389-4d8dc6ffc086) ** ### Subscribe by Email Previous Story [← 3 HIPAA Call Recording Best Practices](https://blog.votacall.com/hipaa-call-recording-best-practices) [** ](https://blog.votacall.com/) Next Story [3 Reasons Why Your IT Team Will LOVE Your Hosted VoIP Phone System →](https://blog.votacall.com/3-reasons-why-your-it-team-will-love-your-hosted-voip-phone-system) ## No Comments Yet Let us know what you think ### Votacall, Inc ##### **HEADQUARTERS** 550 S ANDREWS AVE SUITE 740 FORT LAUDERDALE, FL 33301   ##### **SERVICE AND SUPPORT CENTER** 1504 PROVIDENCE HIGHWAY SUITE 19 NORWOOD, MA 02062   Call us: 866-303-8600 Email: [corporate@votacall.com](mailto:corporate@votacall.com) [Find Us on Google My Business](https://g.page/r/CVUVqZdO40XjEBM/review) ### Contact Us © 2019-2026 Votacall, Inc. 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