When it comes to customer service, availability is king. Businesses must have a way to be reliable or they run the very big risk of losing their most valuable asset, their customers. In many instances, partnering with a reputable VoIP or communication system provider is the best way for a company to ensure it's always connected to and engaged with the people it serves. But how does a company pick the right VoIP provider? Vonage is often viewed as a popular option because it’s large and well-known. But Vonage isn’t the only supplier of quality communication systems, and it certainly isn’t the best choice for every company’s needs. Here are three reasons you should consider Vonage alternatives in 2023:
One of the main reasons to look into Vonage alternatives is to save money. Every dollar makes a difference in the business world, and comparing the prices of communication systems allows you to pinpoint the ways in which paid add-on services might (or might not) affect your overall costs. Typically, VoIP providers charge a fee for each additional feature sought. Some, like Votacall, don’t. Here at Votacall, for example, we offer comprehensive services at one set price. Our secure network comes standard with training, installation, 24/7 support and unlimited usage. It’s a difference that frequently impacts a company’s bottom line.
Of course, it should go without saying, but we’ll say it anyway: you should consider Vonage alternatives because your company is unique. Typical VoIP features include options like:
- Call Forwarding
- Call Recording
- Call Queuing
- Number Porting
- Productivity Tools
- Collaboration Tools
- Work-From-Home Tools
- and More!
The features you need are different from the features needed by another company. Thus, you need a VoIP or unified communications provider with flexible options in order to ensure your company’s needs and budgets are met. That last little bit is key: the right features are the ones that are necessary and affordable. And the only way to know if you’re actually getting what you need at a price you can afford is to compare the features of Vonage alternatives before you make your choice.
Another important factor when reviewing Vonage alternatives is support. The support a company receives (1) for training, (2) during installation and (3) when problems occur will inevitably impact how well its employees understand and fully utilize a VoIP system. Obviously, some companies are better at service and support than others. At Votacall, we pride ourselves on offering managed, U.S.-based service 24 hours a day. We also work with our customers to provide ongoing training and updates to design solutions whenever they are needed, all at no additional cost. Our support strengthens our customers’ communication systems, ensuring their customers always have the access they deserve.
The Votacall Advantage
Companies need to consider Vonage alternatives to verify that they are getting the features and support they need in a communication system at a price they can afford. To learn more about why we think partnering with Votacall has the most advantages of all Vonage alternatives, please contact us today.
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