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3 Important Questions to Ask a Hosted VoIP Provider

January 1, 2016

3-questions-to-ask-a-hosted-voip-providerOnce you “do your homework”, it's easy to see how a hosted VoIP phone system is a categorically superior business solution than a conventional landline system.

Indeed, the cost savings – both initial investment and total cost of ownership (TCO) are staggering, and usually start at 50%; though the overall savings can be much higher. And then there’s the game-changing scalability, versatility and advanced calling features.

Frankly put, conventional landline systems simply can't compare, and there’s no contest. It’s VoIP for the win every time. 

The Other Piece of the Hosted VoIP Puzzle

However, once you’ve decided to make the switch to a cloud phone system, there’s another piece of the puzzle that will directly determine whether your expectations will be exceeded – or if you’ll be disappointed. This is the all-important aspect of choosing the right PBX provider.

To help you make a rewarding rather than regrettable decision, here are 3 important questions to ask a hosted VoIP provider BEFORE you “sign on the dotted line”: 

The 3 Questions to Ask Prospective Hosted VoIP Providers:

1. Are you PROVEN hosted VoIP experts?

Contrary to what you may believe, many hosted VoIP providers aren’t experts in the field. That’s because they’re primarily focused on selling hardware (and more hardware…and more hardware).

It’s essential that your VoIP provider has the in-depth expertise required to ensure that your system will be properly implemented and optimized for your unique business environment.

What’s more, you need to ensure that this expertise is PROVEN. Don’t just settle for marketing slogans and advertising promises. Ask for testimonials, check out their pedigree in the industry (for example, see what awards they have won), and make sure you get clear, complete and jargon-free answers to all of your questions.

And of course, ensure that your VoIP provider has in-house experts who are just a phone call or email away, and will provide your team with prompt service long after you’ve signed an agreement. 

2. Do you offer full investment protection?

As noted above, many VoIP providers are only interested in selling hardware. This is a big reason why they don’t offer their existing customers the latest and greatest innovations. Rather, they reserve those for their new customers only.

To avoid being treated like a second class customer – even though you were in line far earlier than those getting better service and solutions – ensure that your VoIP provider is committed to offering you full investment protection.

This means that you’ll be the FIRST to benefit from innovations and improvements to the platform, mobile apps, and other enhancements – and you won't have to pay extra. In fact, you shouldn’t even have to request them. They should automatically be integrated into your system as soon as they’re available.

3. What systems do you have in place to ensure business continuity?

These days, 24/7 uptime is the norm and your telecommunications cannot afford to “go down” in the event of power outage either at your location or their location.

To avoid this potentially catastrophic scenario, ask your prospective hosted VoIP provider what support systems they have in place to ensure VoIP business continuity. Basically, they should offer you the following:

  • Automatic data backups to their secure server
  • Automatic failover response – both through aggregated network connections and via a secondary connection
  • Geographically disposed cloud infrastructure with switches in multiple locations

The Bottom Line 

Millions of businesses – especially small and mid-sized organizations – have already made the switch to hosted VoIP and are reaping the measurable rewards on a daily basis. 

However, it’s also true that some businesses have not found the experience rewarding; not because of anything to do with VoIP technology itself, but because their hosted VoIP provider let them down.

Learn More

If you’re thinking of switching to hosted VoIP and want to partner with a proven, award-winning provider with an in-house team of experts, then contact Votacall today.

We’ll help you understand why our commitment to continuous innovation, our multiple levels of redundancy, and our other clear competitive advantages make us the right choice for your business.

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