6 Communication Best Practices that Promote the Employee Experience

Today business that lack great communication will eventually fail. It’s as simple as that. It is vital for relaying information and ideas, for ensuring customer and employee satisfaction; basically, it is important for every aspect of business.

However, despite how important communication is, many business owners aren’t sure how to get it right.

In an effort to help you understand the relationship between communication best practices and the employee experience, we have broken it all down into 6 categories. If you’re a manager, executive or business owner, you’re going to want to continue reading.

6 Communication Best Practices that Promote the Employee Experience

The following are the best Practices business adopt that will promote an enhance employee and therefore customer experience.

Always get to the point. The quicker you get to the point, the better your employees will understand what it is you are trying to say. Over-extend your point and you’ll lose their focus and attention, the point of your message will be missed. In addition, make sure that you speak to your employee's directly. Avoid speaking to a group when it deserves individual attention.

2. Have an Open Door Policy 

Let your employees know that your door is always open to discuss work-related matters. If employees are intimated when it comes to speaking with you, they are far more likely to resent you, and thus their work and productivity could suffer greatly. However, by having an open door policy, your employees will feel much more comfortable, which will lead to better quality of life in the work environment and more productivity.

3. Invest in Communication Tools    

An investment in communication tools is an investment in your employees and it validates your commitment to them.  Customer Experience is not just for external customers but internal customers as well. Organizations that are early adopters of technology have happier employees, those that tend to fall behind the tech curve, will feel the negative impact if they continue down the path. 

4. Positive Attitude                                                                                                  

Whatever you do, never, ever demean your employees. It will only cause resentment and a decrease in morale. Always approach them with a positive, can-do attitude and they will mimic your positivity. Every questins and comment is important, treat them as such. 

5. Communicate Often

You want to keep your employees in the loop as much as possible. When they know what is going on, they can keep up on your needs and meet those needs. Call a meeting weekly or twice a week. Have an open forum at the end of the meeting so that everyone can share their input.

6. Be Human...Talk   

Though email and text messaging are certainly easier, they are also impersonal. In order to really get your message across, skip these forms of communication and instead go the direct, face-to-face route, it will go a long way.

Remember, hiring employees and acquiring new customers are the 2 most expensive actions for a business, add new technology and eliminate these costly expenses. There are so many tech buzz words, VoIP vs Hosted VoIP, Unified Communications, Cloud and on and on and on.

Communication...

Employee Experience...

and the Bottom Line........

In short, communication is the glue that holds a business together. If you lack the ability to communicate properly in people, process or technology, you stand to lose a great deal of success and productivity. And that’s the bottom line. 

If your interested in some of the Communication Technology behind an Enhanced Employee Experience more informaiton, review our ebook on the technology driving Employee satisfaction: Growing your business with unified communications.