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4 Tips for When Comparing Hosted VoIP Solutions

Andy DeAngelis
December 14, 2016

compare_hosted_voip_solutions.jpgIf your business is in the market for a hosted VoIP, then you certainly are not alone. Across the country, thousands of businesses each year – from small start-ups to large enterprises – are making the switch from a conventional phone system.

However, just like any other key business investment, it is necessary to keep in mind that not all hosted VoIP solutions are created equal. Some are superior and exceed expectations, while some are inferior and fail to deliver on some – or in some cases, all – claims and promises.

Obviously, you want to ensure that your hosted VoIP solution is rewarding vs. regrettable. To point you in the right direction, here are 4 tips to help you compare vendors and products, and ultimately make a smart, safe and satisfying choice:

1. Focus on Business-Grade Features

Focus on hosted VoIP solutions that deliver a wide range of business-grade calling features, including (but not limited to) auto attendant, direct-in-dial, voicemail-to-email, voicemail-to-text, video conferencing, one-number service, and the list goes on. Your teams needs easy access to a rich feature set that puts your business ahead of the competition, and helps keep it there.

2. Get Robust Disaster Recovery  

All vendors will gladly tell you about what their VoIP solution can do – and obviously this important information. But you need to go further than this and ask an unusual, yet vital question: what happens when things go wrong?

Ensure that you choose a hosted VoIP solution that offers built-in business continuity and disaster recovery. That way, your team can stay connected with each other and customers during power outages, inclement weather, floods, natural disasters, and so on.

3. Managed VoIP is Critical

Some hosted VoIP solutions -- such as those offered by mass market firms -- do not provide any service or support, which means that your IT team must carry the load when it comes to configurations, customizations, issue resolution, and so on.

To avoid this costly and inefficient situation (and avoid incurring the wrath of your overworked IT team!), ensure that your hosted VoIP solution is fully managed by your provider.

As a welcome bonus, most work can be carried out remotely through managed routers, which means fewer (if any) on-site technician visits or disruptions to your current operations.

4. Total, Responsive Support is a MUST

Last but not least: it is a foregone conclusion that, sooner or later, you will need expert support for your hosted VoIP solution – such as helping your team take full advantage of new calling features, replacing a broken certified VoIP phone, designing a new configuration to support expansion or contraction, and so on.

It is essential that you can depend on total, responsive support 24/7. What’s more, this level of service should not be sold as an add-on or up-charge. It must be included in the overall service level agreement (SLA).  

Learn More

At Votacall, our award-winning hosted VoIP solution: delivers a complete range of business-grade calling features, is supported by multiple business continuity and disaster recovery strategies, takes advantage of managed router technology, and is backed by the best 24/7/365 expert-led support in the industry.

To learn more, contact us today and schedule your free consultation. Your success is not just important to us. It is our ONLY priority, and we have the proven history, industry awards, and glowing testimonials to back it up!

For more information on how to choose the right partner for your hosted VoIP phone system, download our FREE eBook:

Debunking Hosted VoIP Myths eBook download

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