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Here’s Why VoIP Call Quality Has Dramatically Improved

December 28, 2016

heres-why-voip-quality-has-dramatically-improvedSeveral years ago, having a business contact tell you they’d call you on their VoIP phone was basically like them saying: “Why don’t we spend the majority of our important conversation having me repeat myself, fade in and out, and basically annoy both of us by being incoherent." 

Let’s face it: While the idea of VoIP has always been fascinating and revolutionary – especially when it comes to cutting costs and liberating businesses from the clutches of phone companies and bloated maintenance fees -- it didn’t necessarily make the best first impression.

And this negative experience was especially the case for business users who expected VoIP call quality to be virtually the same a traditional phone. Indeed, it only took a few minutes – or sometimes a few seconds -- before one or both parties inevitably said those infamous 7 words: “Let me call you back on my landline.”

How VoIP Call Quality Has Changed Over the Years

Well, just like all other inventions that needed to develop and mature before being certifiably “business-ready”, VoIP phone systems have come a long, long way since those early days, and we’ve now reached the point where the call quality isn’t merely just as good as traditional phone systems – but it’s often better!

So what’s behind this transformation in VoIP call quality? Interestingly, unlike other major advancements over the years to devices like smartphones or home automation systems, the improvements have not been to the VoIP technology itself, which has always been far ahead of it’s time. Instead, the improvements have been made to a concept known as network prioritization.

In the past, VoIP phone systems were forced to share networks with other kinds of data. Occasionally, the network would opt to transfer other data – such as an email -- ahead of a VoIP data packet. 

For the person sending or receiving the email, this was essentially a non-issue. Instead of taking 5 seconds to go from point A to point B on the network, the email took 7 seconds. That’s hardly a problem. However, for people using a VoIP phone, the delay was certainly a big issue – because it resulted in garbled speech, dropped words, and other frustrating sound quality problems.

But as we said, that was then – and this is now!

Experience Clear Quality of Service with Hosted VoIP Phone Systems

Today at Votacall, our customers experience remarkable, consistently-clear call quality because our technology ensures that their VoIP data packets receive PRIORITY over other data. As such, they are not held back by traffic jams. They are consistently in the express lane. What’s more, this dramatic QoS (“Quality of Service”) advantage is associated with both our on-site and cloud-hosted VoIP phone system solutions – not just one or the other. 

To learn more about how our VoIP systems can empower your business to save money, scale efficiently, empower on-site and remote teams, and of course, enjoy world-class sound quality with every call, contact us today.

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