In the past, call centers were something that only large enterprises could afford to run.
However, on today’s technology-driven business landscape, even small businesses are launching dynamic call centers so they can effectively serve and interact with their current and future customers.
Nevertheless, a major concern for all businesses is, of course, efficiency. Indeed, enhancing customer service and even boosting sales via a call center isn’t worthwhile if the costs are excessive -- or prohibitive. Fortunately, that’s where a hosted VoIP phone system makes a game changing difference. Consider these important ways that VoIP phone systems can help with your call center efficiency.
5 Key Ways Business VoIP Phone Systems Drive Call Center Efficiency:
A VoIP phone system only requires minimal up front costs that are typically 50 percent or less than a traditional phone system. What’s more, there are no maintenance fees and network costs, which ensures ongoing low total cost of ownership (TCO).
Call Queuing and Handling Efficiency
A VoIP phone system enables businesses to queue calls within their provider’s cloud network – rather than their customer’s location within the PBX -- and ultimately route calls to an agent when one is available, regardless of their physical location. The result is a dramatic improvement in call queuing and handling efficiency.
Call center volumes can spike and ebb based on seasonal factors, during campaigns and sales, as a result of new product launches, and so on. A VoIP phone system enables businesses to efficiently and rapidly scale either up or down, but without interrupting their workflows or having to change their infrastructure.
A VoIP phone system allows businesses to deliver PBX and automated call distribution functionality, yet at the same time, achieve seamless integration with unified communication (UC) services. As a result, call center agents can efficiently and easily transition between various environments (call center, remote location, home office, etc.), while delivering a consistent and positive customer experience.
The Bottom Line
At Votacall, we’re proud to be a leading provider of efficient VoIP hosted call center solutions that empower our customers to save money and time, while increasing productivity and competitive advantage.