1/4/2013- Votacall Hosted VoIP & Cloud Based UC Solutions- Boston, Massachusetts – A hosted voip call center agent should have one objective; to consistently deliver the highest quality of service to your customer base. Issues can arise without the proper features and functions; because the agents will not be able to successfully do their job. If you work at a call center and cannot efficiently achieve your responsibilities, your customer base will become disgruntled and look for better offerings.
Give your agents the tools needed to succeed, upgrade your call center by implementing a hosted voip call center. Your employees will be thrilled with the new features and they will be able to construct a loyal customer base. The Votacall Unity Desktop Client is a features from the Votacall hosted voip platform, it delivers the necessary features spoken about to build that strong customer base. Without a loyal customer base, any company will begin to have a decrease in revenues and ultimately struggle to be profitable. The Votacall Unity Desktop Client can eliminate these worries and improve your whole companies productivity.
The Votacall Hosted VoIP Platform offers a wide array of services and features that can improve a companies communication processes. A main facet of the offerings is the Unity Desktop Client, a service that provides a constant glimpse of your hosted call center in real time. This product is more than a traditional phone, its a multi-faceted tool with the intent of building customer loyalty and satisfaction. This is a productivity tool beyond any other offering on the market.
With the Votacall Unity Agent Desktop Client, your Hosted Call Center Agents will benefit from:
- Real-Time view of Queue(s) allowing for efficient time & resource management
- Real-Time Queue Statistics & Analytics
- Point & Click Agent status – Available, Busy, Busy Wrap Up, Log In & Log Out
- Call Control via the Desktop Client – Click to Dial, Answer, Hold, Conference and Transfer
- Secure Instant Messaging Client for quick collaboration between Agents or escalation to a Supervisor
- Monitor Presence of up to 20 colleagues via the status icons regardless of physical location
This software is a next generation visual experience that Call Center agents need to effectively manage calls. Votacall is committed to delivering our customers the best and latest technology on the market. The program strives to change the way your agents interact with customers; because call center efficiency is the goal in delivering a company that thrives on customer satisfaction.
In addition, the Votacall Unity Supervisor Desktop Client compliments the program spoken about above perfectly. It allows the call center supervisor to monitor his employees who are utilizing the regular Unity Desktop Client. His employees are already operating at an efficient level because of this software; the supervisors monitoring capabilities will only improve the whole system. It delivers the supervisor instant acess into the call center to be able to listen to calls, record calls, analyze data and barge into calls if needed. The software appears on the supervisors computer, giving that real time glimpse of his call center. Votacall utilizes this software itself, realizing after using other programs in the past that if a product is confusing itself, it is not a productive tool. The Votacall Unity Desktop Client and Unity Supervisor Desktop Client are simple and easy to use, guaranteeing an improvement in the companies call center.
With the Votacall Unity Supervisor Desktop Client the Call Center will benefit from:
- Real-Time view of all Queue(s) allowing for efficient time & resource management
- Real-Time view of all Agents
- Real-Time Queue Statistics & Analytics
- Point & Click status – Available, Busy, Busy Wrap Up, Log In & Log Out
- Call Control via the Desktop Client – Click to Dial, Answer, Hold, Conference and Transfer
- Secure IM Client for quick collaboration Agents or escalation to a Supervisor
- Monitor Presence of up to 20 colleagues via the status icons regardless of physical location
- Call Escalation Functionality
- Queue Threshold Notifications
- Change Agent ACD state functionality
This product is also a next generation technology that will deliver a visual experience. The program will improve the supervisors management capabilities and will help him control the whole call center. When you combine this product with the Unity Desktop Client, the benefits are irresistible. Any company would benefit from these products because it will help you construct a strong loyal customer base and will improve customer satisfaction. Both of those things are critical to a companies success and cannot be gambled on. Therefore, dont waste any more time; call Votacall today and speak with a sales team about our Unity Desktop Client and the whole Votacall Hosted VoIP Platform. We look forward to speaking with you 781-693-0647
