We write about VoIP on our blog a lot. We mean, a LOT. And while we’ve covered everything from how private schools can benefit from VoIP, to how business owners can use VoIP tech to improve ROI, we think it might prove beneficial to go back to basics for a change. On that note, today we’ll be looking at defining some common phone system terms and explaining in plain English, what does VoIP mean and what will it do for your company?
VoIP stands for Voice over Internet Protocol. In the practical sense, that means VoIP phones operate through the internet (digitally) as opposed to traditional phones signals that travel through landlines. Information conveyed through VoIP phones is converted into binary “packets” that the system first interprets and then transmits. This process happens more or less instantaneously.
So why is it better to use a phone system that’s connected to the internet than one that operates in the “conventional” manner. First, there’s the issue of cost-savings. Since VoIP phones run through a digital network, businesses don’t get charged when their employees make calls to each other –– or when they make long-distance calls through the system. In addition, VoIP systems are reliable; as long as you have an internet connection, your VoIP phones will work perfectly –– regardless of poor weather or other circumstances. Lastly VoIP systems are beneficial to businesses because they boast a number of features that other communication networks can’t replicate. For instance, through a typical VoIP interface, employees can set up hunt groups, voicemail-to-email security backup, and access vital info through a CRM integration. This is just the tip of the iceberg, though.
If you run a business that relies on regular over-the-phone interactions with consumers, it’s understandable to question the sound quality of VoIP phones. Again, as opposed to analog (landline) systems that send messages through physical copper wiring, VoIP phone calls occur digitally. As such, VoIP systems require a level of bandwidth (internet connection) that landline phones don’t. When that connection is compromised in some way, it’s possible for team members to experience issues with phone calls like lagging or latency. However, the good news is, if your business has its own internet connection, you can adjust the settings to account for a higher volume of calls. Remember, that while most businesses don’t encounter many issues with their VoIP software, providers like Votacall offer 24/7 tech support regardless.