--- title: 4 VoIP Tools to Use for Better Customer Service description: We tailor our VoIP tools to help you achieve optimal customer service at your business. Your sales team should never be hampered by technical issues when interacting with clients. Find out how you can ensure seamless connectivity here. image: https://blog.votacall.com/hubfs/admin-ajax-3.jpeg --- [![votacall-white-logo](https://blog.votacall.com/hs-fs/hubfs/Votacall_Logos/votacall-white-logo.png?width=160&height=60&name=votacall-white-logo.png "votacall-white-logo")](https://www.votacall.com/) [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/30ece5fb-d161-4a2b-a2fa-e09ea591c83f.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/30ece5fb-d161-4a2b-a2fa-e09ea591c83f) [![Contact Us](https://no-cache.hubspot.com/cta/default/468097/0de441db-f9fd-4d66-9809-384192c56348.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/0de441db-f9fd-4d66-9809-384192c56348) ** ** ** [![votacall](https://blog.votacall.com/hs-fs/hubfs/Votacall_Logos/votacall-no-tagline-215.png?width=134&height=50&name=votacall-no-tagline-215.png "votacall")](https://www.votacall.com/) [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794) [![Support](https://no-cache.hubspot.com/cta/default/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c) ** ** ** #### Platform #### Call Center #### Solutions #### By Industry #### Get Started Wanna subscribe to our blog? 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We'll send you updates once a month. **Menu** ** ** [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794) [![Contact Us](https://no-cache.hubspot.com/cta/default/468097/0de441db-f9fd-4d66-9809-384192c56348.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/0de441db-f9fd-4d66-9809-384192c56348) ![](https://blog.votacall.com/hubfs/admin-ajax-3.jpeg) [Customer Experience](https://blog.votacall.com/topic/customer-experience) | 2 min read # 4 VoIP Tools to Use for Better Customer Service [![Andy DeAngelis](https://blog.votacall.com/hubfs/andy-linkedin-profile.png)](https://blog.votacall.com/author/andy-deangelis) Written by [Andy DeAngelis](https://blog.votacall.com/author/andy-deangelis) September 12, 2018 ![voip tools](https://blog.votacall.com/hs-fs/hubfs/admin-ajax-3.jpeg?width=300&name=admin-ajax-3.jpeg)Every business should place customer satisfaction at the top of its priority list. And if you ask most business owners, they’ll tell you how important the customer is to their success. Yet, considerably fewer will actually go beyond paying lip service to their customer support department. After all, it’s much easier to simply *say* you’re committed to customer satisfaction than to actually back that claim up with action. At [Votacall](https://www.votacall.com/) though, we really do believe in the value of customer service. That’s why our Hosted VoIP systems come equipped with applications to help you interact with your base better. Here are four VoIP tools your team can start using to that end today: ### **Call Accounting/Recording** You can consider [call accounting/recording](https://blog.votacall.com/benefits-of-hosted-call-accounting-reporting) to be the ultimate Hosted VoIP analytics feature. With the call accounting integration, business owners can view every important metric related to their over-the-phone interactions, including (but not limited to): - Call length - Employee performance records - Call quality - Marketing & Sales ROI - Call infrastructure accuracy Plus, call recording with Hosted VoIP allows team members to review important phone calls in their entirety. Armed with this much knowledge, business owners can adjust and alter their current system to eliminate any redundancies and optimize their training methods to prepare recruits for real-life customer-interaction scenarios.    ### **Cloud-Based Auto Attendant** Not able to reach the phone? Don’t worry. Our [V-IVR Auto Attendant](https://www.votacall.com/solutions/hosted-voip/cloud-based-auto-attendant) has no problem interacting with a customer and redirecting them to the employee they want to reach. This feature is easy to set up and comes with voice-recognition technology. In short, you won’t have to worry about dropping calls or forcing customers to wait on hold while one of your team members tries to redirect them. With Auto Attendant, you can rest easy.   ### **ChitChat** One of our newest integrations, [ChitChat](https://www.votacall.com/hosted-voip/chitchat), boasts a number of customer-service capabilities. In essence, ChitChat provides each of your company’s employees with a personal speech assistant (Sandy) that enables team members to contact coworkers and clients quickly and efficiently. What’s more, this new feature makes working on the go or from remote locations even easier. So [businesses that want to expand](https://www.forbes.com/sites/mikekappel/2017/09/06/5-ways-to-tell-if-you-are-ready-to-grow-your-business/#3aafd19053f8) –– but maintain high levels of customer-satisfaction at the same time –– will certainly want to take a closer look at this new VoIP addition. ### **Voicemail-to-Email Security** Salespeople can’t afford to play the waiting game. When an interested client calls your business –– they want to speak with someone right away. Voicemail-to-email security is a safety net that prevents missed calls –– and missed opportunities –– for your sales team. By linking professional voicemail to personal emails or phone numbers, your staff can always receive notifications when an important call comes in. ### **Final Thoughts** At Votacall, we recognize how crucial customer service can be to closing deals and retention. That’s why our products are designed with customer service in mind. We don’t stop there, though. When you partner with us, you can expect the highest quality service and round-the-clock technical support. [Contact us today](https://www.votacall.com/contact-us) to see for yourself or else [download our free eBook here](https://www.votacall.com/choosing-the-right-hosted-voip-partner-ebook). We’re dedicated to helping you find the perfect VoIP vendor for your situation![![Debunking Hosted VoIP Myths eBook download](https://no-cache.hubspot.com/cta/default/468097/347f5d00-9488-4385-bc29-f1198119968e.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/347f5d00-9488-4385-bc29-f1198119968e) ** ### Subscribe by Email Previous Story [← Why Should You Connect Salesforce with Hosted VoIP?](https://blog.votacall.com/why-should-you-connect-salesforce-with-hosted-voip) [** ](https://blog.votacall.com/) Next Story [Why Small Businesses Choose Hosted VoIP to Scale Their Company →](https://blog.votacall.com/why-small-businesses-choose-hosted-voip-to-scale-their-company) ## You May Also Like These Stories on Customer Experience [![](https://blog.votacall.com/hubfs/ai%20receptionist%202.png) ](https://blog.votacall.com/your-ai-assistant-is-answering-these-5-questions-so-your-team-doesnt-have-to) [Customer Experience](https://blog.votacall.com/topic/customer-experience) ### [Your AI Assistant Is Answering These 5 Questions So Your Team Doesn't Have To](https://blog.votacall.com/your-ai-assistant-is-answering-these-5-questions-so-your-team-doesnt-have-to) May 27, 2026 | 4 min read [![](https://blog.votacall.com/hubfs/AI-Generated%20Media/Images/please%20create%20an%20image%20of%20a%20futuristic%20and%20modern%20retail%20store-1.jpeg) ](https://blog.votacall.com/6-reasons-why-cloud-voip-is-the-secret-weapon-of-modern-retailers) [Customer Experience](https://blog.votacall.com/topic/customer-experience) ### [6 Reasons Why Cloud VoIP is the Secret Weapon of Modern Retailers](https://blog.votacall.com/6-reasons-why-cloud-voip-is-the-secret-weapon-of-modern-retailers) April 29, 2025 | 2 min read [![](https://blog.votacall.com/hubfs/AI-Generated%20Media/Images/digital%20looking%20MSP%20employees%20cheering%20for%20the%20phones-1.jpeg) ](https://blog.votacall.com/why-msps-love-working-with-votacall-voip) [Customer Experience](https://blog.votacall.com/topic/customer-experience) ### [Why MSPs Love Working with Votacall VoIP](https://blog.votacall.com/why-msps-love-working-with-votacall-voip) April 22, 2025 | 3 min read ## No Comments Yet Let us know what you think ### Votacall, Inc ##### **HEADQUARTERS** 550 S ANDREWS AVE SUITE 740 FORT LAUDERDALE, FL 33301   ##### **SERVICE AND SUPPORT CENTER** 1504 PROVIDENCE HIGHWAY SUITE 19 NORWOOD, MA 02062   Call us: 866-303-8600 Email: [corporate@votacall.com](mailto:corporate@votacall.com) [Find Us on Google My Business](https://g.page/r/CVUVqZdO40XjEBM/review) ### Contact Us © 2019-2026 Votacall, Inc. 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