3 Contextual Intelligence Cloud Solutions

Posted by Votacall - 18 December, 2018

The best professionals find ways to take their existing knowledge of a subject, skill, or piece of technology and use that understanding to find real-world applications. This shouldn’t come as a surprise to anyone in the business sector. After all, what matters most isn’t necessarily how much you know, but how hard you work with the skills you have to achieve a goal. Business owners refer to an employee’s ability to take “learning beyond the classroom” (so to speak) as “contextual intelligence.” To that end, today we’re going to explore three contextual intelligence cloud solutions that can make a big impact at your office –– and how you can work to inspire your team to think outside of the box on a regular basis:  

Cloud System Flexibility

As the name would suggest, cloud-based phone systems aren’t hampered by physical restraints. Unlike landline phone technology that requires expensive copper wire installation, or hardware-based phone systems, cloud systems are extremely flexible. As such, managers and employees alike have the ability to alter many aspects of a cloud phone system’s interface in order to optimize productivity. For instance, cloud-based VoIP systems enable managers to set up and customize hunt groups to ensure that their team members don’t miss calls and respond to customer-queries efficiently.

Remote Capabilities

More and more often employees are finding themselves working remotely while on business trips. Knowing how to apply a little contextual intelligence, then, and utilizing the remote capabilities of cloud-based phone systems while traveling or working from home is essential to maintaining efficiency while out of the office. Fortunately, cloud-based phone systems make it easy to access important files and documents while on the go; plus, features like voicemail-to-email security prevent professionals from missing important phone calls while on the go.

Constantly Improving Customer Service

While it’s obviously essential for phone systems to improve internal communication between team members, it’s even more vital that business phones guarantee smooth interactions with customers. On this point, employees can use a myriad of different techniques to assist their customer service/sales efforts, like accessing key customer intel through a CRM integration. Or, they may even consider using voice recognition technology to respond to a caller in a timely manner. The point is, the best cloud-based phone systems can and do provide modern professionals with every imaginable tool they need to apply contextual intelligence to any given situation.

The Bottom Line

In no way should a phone system hinder an employee’s ability to perform their job. Rather, advances in phone technology should enable pros to work more efficiently –– and creatively than ever before. If you’re looking for a phone system that will help your employees reach new heights, then contact the Votacall team today! We strive to offer scalable, flexible, and cost-effective phone tech solutions to businesses across industries. Plus, to learn more about the benefits a modern phone system can bring to your office, check out our free eBook here:

Debunking Hosted VoIP Myths eBook download

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