A hunt group is an advantageous VoIP feature because it improves office efficiency and ensures smooth customer interactions. In plain terms, a hunt group is a phone sequence arrangement. For example, say that when a customer calls your office the main line rings first. We’ll refer to this line “phone A.” If no one answers after a predetermined set of rings, the call is then automatically transferred to the next line, “phone B,” within the hunt group. Again, if no one picks up, the call moves to “phone C” and so on. This group of connected lines comprises a hunt group. Here, we’ll explain how you can set up a hunt group and customize the settings to fit the needs of your office:
There’s virtually no limit to the varieties of hunt groups a professional can choose to create. At one point, hunt groups were restricted to a set pattern, but now, business owners can select how to arrange their hunt group to suit their specifications and optimize customer service. Without getting too complex, here are the five basic ways to organize a hunt group:
Note also that you can customize the number of “rings” it takes to transfer a call from one line to the next.
Once you’ve decided how you’d like to arrange incoming calls within a hunt group, it’s time to create it. Fortunately, this is a very simple process when you partner with Votacall. Here’s how you can quickly set up a hunt group step-by-step:
And that’s it. You’re done and ready to roll!