--- title: What’s the Connection Between VoIP Phone Systems and Unified Communications? description: Learn about the connections between VoIP phone systems and unified communications and how you could benefit from switching. image: https://blog.votacall.com/hubfs/Blog/Whats_the_Connection_Between_VoIP_Phone_Systems_and_Unified_Communications.jpg --- [![votacall-white-logo](https://blog.votacall.com/hs-fs/hubfs/Votacall_Logos/votacall-white-logo.png?width=160&height=60&name=votacall-white-logo.png "votacall-white-logo")](https://www.votacall.com/) [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/30ece5fb-d161-4a2b-a2fa-e09ea591c83f.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/30ece5fb-d161-4a2b-a2fa-e09ea591c83f) [![Contact Us](https://no-cache.hubspot.com/cta/default/468097/0de441db-f9fd-4d66-9809-384192c56348.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/0de441db-f9fd-4d66-9809-384192c56348) ** ** ** [![votacall](https://blog.votacall.com/hs-fs/hubfs/Votacall_Logos/votacall-no-tagline-215.png?width=134&height=50&name=votacall-no-tagline-215.png "votacall")](https://www.votacall.com/) [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794) [![Support](https://no-cache.hubspot.com/cta/default/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/2fadc0c9-dda6-4a11-be0f-2e56531ee33c) ** ** ** #### Platform #### Call Center #### Solutions #### By Industry #### Get Started Wanna subscribe to our blog? 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We'll send you updates once a month. **Menu** ** ** [![Get Demo](https://no-cache.hubspot.com/cta/default/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/48d526f3-8bfa-4ea3-9e1e-8b8b59046794) [![Contact Us](https://no-cache.hubspot.com/cta/default/468097/0de441db-f9fd-4d66-9809-384192c56348.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/0de441db-f9fd-4d66-9809-384192c56348) ![](https://blog.votacall.com/hubfs/Blog/Whats_the_Connection_Between_VoIP_Phone_Systems_and_Unified_Communications.jpg) [Unified Communications](https://blog.votacall.com/topic/unified-communications) | 2 min read # What’s the Connection Between VoIP Phone Systems and Unified Communications? Written by [Ed Lennon](https://blog.votacall.com/author/ed-lennon) August 10, 2016 ![VoIP Phone Systems ](https://blog.votacall.com/hs-fs/hubfs/Blog/Whats_the_Connection_Between_VoIP_Phone_Systems_and_Unified_Communications.jpg?width=300&name=Whats_the_Connection_Between_VoIP_Phone_Systems_and_Unified_Communications.jpg "VoIP Phone Systems ")As part of your VoIP phone system research, you have (or will) no doubt come the term *unified communications*, or UC for short. However, you may not be readily familiar with this concept. The simplest way to understand the connection between **[VoIP phone systems](https://www.votacall.com/equipment/voip-phones/polycom-phones)** and unified communications is to break the discussion up into three sections: big picture, technology and “WIIFM?” (“What’s in it for me?”). ### **Big Picture** In the broadest sense, the fundamental purpose of UC is to improve productivity, drive efficiency and optimize business processes by integrating people and technology in a shared context. In other words, UC is not just about “doing more with less,” but it fundamentally increases the *capacity* to do more, while it improves quality and results.     ### **Technology** The technology and architecture of UC is such that end users (e.g. employees, customers, etc.) can convey a message via one medium, and receive it on another. What’s more, this exchange can happen in real-time or non-real-time based on a variety of factors, including pre-set preferences, sender/receiver location, the device or devices that are being used to facilitate the communication, and so on. ### **What's In It For Me?** Ultimately, the most important question that you want to answer when it comes to the connection between VoIP phone systems and UC is, quite simply: *what’s in it for me? *Fortunately, that is where UC really shines and earns its designation as a game-changer.  Specifically, UC is what allows VoIP phone systems to deliver a suite of advanced features that drive productivity, efficiency, performance and results. These features include (but are not limited to) integrated voicemail, instant messaging, SMS, video/web conferencing, presence information, call control, and fax integration.  What’s more, UC can be integrated with other solutions in the environment – such as customer relationship management and sales force automation software – in order to create seamless workflows, and establish a single interface to access customer information that is automatically updated in real-time. As noted by **[TechTarget](http://searchunifiedcommunications.techtarget.com/feature/Four-ways-unified-communications-benefits-productivity)**: “UC allows applications to be used concurrently, creating multichannel sessions so employees can collaborate more effectively. Furthermore, UC delivers a consistent user experience, meaning employees can work the same way regardless of the endpoint, operating system or network used to access the platform.”  ### **Learn More** To learn more about the connection between VoIP phone systems and UC, **[contact the Votacall team](https://www.votacall.com/contact-us) **today. Our Votacall Hosted PBX with UCaaS** **solution was** [awarded](http://www.marketwired.com/press-release/update-votacall-receives-2015-unified-communications-product-of-the-year-award-1997975.htm)** “Unified Communication Product of the Year” by global integrated media company TMC. We understand how to translate UC’s big picture and technology into the keys that are essential for bottom-line business success: integration, simplicity, productivity and accessibility. Your consultation with us is free. For more information on **[hosted VoIP phone systems and the truth behind common myths associated](https://www.votacall.com/debunking-the-6-myths-of-hosted-voip-phone-systems-ebook)**, download our FREE eBook: [![Debunking Hosted VoIP Myths eBook download](https://no-cache.hubspot.com/cta/default/468097/f61ccca5-72e0-4c5a-b389-4d8dc6ffc086.png)](https://cta-redirect.hubspot.com/cta/redirect/468097/f61ccca5-72e0-4c5a-b389-4d8dc6ffc086) ** ### Subscribe by Email Previous Story [← 10 Reasons Why Businesses Are Shifting to Hosted VoIP](https://blog.votacall.com/10-reasons-why-businesses-are-shifting-to-hosted-voip) [** ](https://blog.votacall.com/) Next Story [Should Your Business Choose Hosted VoIP or On-Premise VoIP? →](https://blog.votacall.com/hosted-voip-or-on-premise-voip) ## You May Also Like These Stories on Unified Communications [![](https://blog.votacall.com/hubfs/myvotacall-access-imiage.png) ](https://blog.votacall.com/voip-blog-series-votacall-one-overview) [Unified Communications](https://blog.votacall.com/topic/unified-communications) ### [My Votacall: The All-Access Portal From A Leading VoIP Phone System Provider](https://blog.votacall.com/voip-blog-series-votacall-one-overview) June 17, 2022 | 1 min read [![](https://blog.votacall.com/hs-fs/hubfs/GO-Teams-mobile-experience.png?width=215&name=GO-Teams-mobile-experience.png) ](https://blog.votacall.com/votacallgo-teams-the-basics-that-produce-non-basic-results) [Unified Communications](https://blog.votacall.com/topic/unified-communications) ### [VotacallGO! Teams: The Basics (That Produce Non-Basic Results)](https://blog.votacall.com/votacallgo-teams-the-basics-that-produce-non-basic-results) October 14, 2020 | 2 min read [![](https://blog.votacall.com/hubfs/GO-Teams-mobile-experience.png) ](https://blog.votacall.com/votacall-go-teams-name-a-better-duo-well-wait) [Unified Communications](https://blog.votacall.com/topic/unified-communications) ### [Votacall GO! Teams - Name A Better Duo, We'll Wait.](https://blog.votacall.com/votacall-go-teams-name-a-better-duo-well-wait) August 18, 2020 | 2 min read ## No Comments Yet Let us know what you think ### Votacall, Inc ##### **HEADQUARTERS** 550 S ANDREWS AVE SUITE 740 FORT LAUDERDALE, FL 33301   ##### **SERVICE AND SUPPORT CENTER** 1504 PROVIDENCE HIGHWAY SUITE 19 NORWOOD, MA 02062   Call us: 866-303-8600 Email: [corporate@votacall.com](mailto:corporate@votacall.com) [Find Us on Google My Business](https://g.page/r/CVUVqZdO40XjEBM/review) ### Contact Us © 2019-2026 Votacall, Inc. 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